Reverse Operations Senior Specialist

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world's largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo's continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

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1. New product instruction for repair projects, drive day-to-day activities to meet overall project objectives.
2. Drive project's issue resolution, schedule, cost, quality, etc.
3. Validate NPI data, billing, and repair cost.
4. Coordinate with service PE team to build repair capability, enable and assess vendor and solve NPI issues.
5. NPI performance improvement, improve repair yield and readiness rate, shorten turnaround time.

1. Bachelor's degree or above in Project Management/Computer Science/Electrical Engineering or relevant.
2. 3+ years' experience in NPI management, PC motherboard or LCD production industry is preferred.
3. Strong problem-solving and communication skill with clients, repair vendors, and cross-function teams.
4. Data-driven, self-motivation, working under pressure, accept regular business trip.
5. Strong communication skills (in both Mandarin Chinese and English) - verbal, written and executive presentations.