Risk Control Analyst

You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential.
CNA seeks to offer a comprehensive and competitive benefits package to our employees that helps them - and their family members - achieve their physical, financial, emotional and social wellbeing goals.
For a detailed look at CNA's benefits, check out our Candidate's Guide .
Under general supervision is responsible for supporting Risk Control staff in various business workflows and processes. This position will partner with stakeholders to manage day to day internal and external workflows and participate in customer engagements. The role will require the ability to execute in a fast-paced, collaborative environment while delivering consistent high work quality to assist Risk Control with enterprise goals. Duties will include the support of jurisdictional inspection service cycle work in the Risk Control Equipment Breakdown area.
JOB DESCRIPTION:
Essential Duties & Responsibilities
Performs a combination of duties in accordance with departmental guidelines:
Performs foundational Risk Control related tasks to support the business unit including work related to correspondence distribution and database research and updates.
Analyzes account and location specific information and summarizes information for risk control review.
Works as a liaison with the field RC staff and underwriting and external customers to ensure timely account set-up, loss information and survey/inspection prep activities.
Coordinates account process, including invoice reconciling and billing.
Leads and prepares pre-survey and inspection activities, assisting the consultant with new/renewals (e.g., WC - IIPP, current employment practices, Auto driver list, vehicle list, DOT info, Product Profile, Property TIV, google earth - photos of property, jurisdictional research).
Manages account documentation and ensures file completeness and quality assurance (correspondence, risk assessment, service plan).
Communicates with external producers/customers and can serve as the first-line point of contact on account related matters.
Demonstrates a broader sense of engagement within Risk Control, the territory and SBU.
May perform additional duties as assigned. May support Home Office, Field, and the RC Virtual Center.
Reporting Relationship
Supervisor or Manager
Skills, Knowledge & Abilities
1. Knowledge of Property, Casualty and Equipment Breakdown Insurance including Risk Control policies/procedures and services.
2. Strong time management, analytical and communications skills.
3. Demonstrated ability to work independently on multiple tasks.
4. Strong capability to advise others.
5. Demonstrated customer service experience and the ability to interact with a wide-variety of people on a daily basis in person, via telephone and email.
6. Strong knowledge of Microsoft Office Suite as well as other business-related software.
Education & Experience
High school diploma, GED or equivalent experience. Some college preferred. Typically a minimum of three years of related work experience in an office environment.
CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process. To request an accommodation, please contact [email protected] .