Risk Control Director

You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential.
CNA seeks to offer a comprehensive and competitive benefits package to our employees that helps them - and their family members - achieve their physical, financial, emotional and social wellbeing goals.
For a detailed look at CNA's benefits, check out our Candidate's Guide .
Leads and directs a risk control group and is accountable for business results through delivery of risk control services within an area. In conjunction with senior management, works within the highest limits of authority to reduce loss exposure, and to support and contribute to growth and profit. Has branch, regional, customer segment, industry segment or company-wide scope of responsibility.
JOB DESCRIPTION:
Essential Duties & Responsibilities
Performs a combination of duties in accordance with departmental guidelines:
Directs the work activities and has full management responsibility for the performance and development of subordinate staff in accordance with corporate strategic direction.
Ensures research, collaboration, risk assessment findings, recommendations on products and services, documentation, customer service, and all activities performed by staff meet quality and best practice standards.
Coaches, leads and develops risk control staff and directs the development of corresponding/identified/cutting edge risk control training programs.
Reviews and directs the evaluation and assessment of loss exposures and the application of risk control policies, guidelines, insurance laws and regulations, and drives the resolution of critical/cost driver risk control issues and problems.
Develops local risk control strategies and directs staff activities to positively impact branch office loss ratios, new business goals and retention requirements to achieve targeted profitability objectives. Ensures risk control services are aligned to distribution strategies.
Participates with senior management in the development and implementation of risk control policy, operating plans and business strategy. May also escalate opportunities and/or business needs for new products and services.
Develops and maintains business relationships with internal and external business partners.
Communicates regularly with underwriting and branch vice presidents on accounts and branch operational issues, including profit, production, and agency relationships.
Analyzes individual account, book of business or industry trends and identifies opportunities to provide additional services to client locations, address book of business cost drivers and markets risk control field consultant capabilities to external customers. Ensures risk control services align to branch office business strategy.
Mentors less experienced risk control staff and other functional areas.
May perform additional duties as assigned.
Stays up to date on risk control issues and regulations, industry activity and trends. May represent the company in industry trade groups.
Reporting Relationship
AVP or above
Skills, Knowledge & Abilities
1. Ability to effectively lead, coach and develop risk control staff.
2. Excellent communication, motivational, negotiation and presentation skills. Ability to effectively interact with all levels of internal and external business partners.
3. Senior level technical and business management acumen and knowledge of insurance and risk control principles, practices and procedures.
4. Excellent analytical and problem solving skills, with the ability to prioritize and simultaneously manage multiple projects and teams.
5. Ability to deal with change as well as ambiguous situations and issues and align appropriate talent/resource skills to optimize delivery of desired results.
6. Creativity in resolving unique and challenging business problems.
7. Ability to achieve results by taking a proactive long-term view of business goals and objectives.
8. Knowledge of Microsoft Office Suite and other business-related software.
9. Ability and willingness to travel.
Education & Experience
1. Bachelor's degree with Masters preferred or equivalent experience. One or more professional designations preferred.
2. Typically a minimum of ten years of risk control experience providing and managing a loss control field staff with consultative services.
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CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process. To request an accommodation, please contact [email protected] .