Risk Control Representative - Virtual Center

You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential.
Under technical supervision, completes risk control assessments for prospective, new and renewal accounts for the purpose of making risk determinations for underwriting. Develops corresponding recommendations for risk reduction on identified exposures.
JOB DESCRIPTION:
Essential Duties & Responsibilities
Performs a combination of duties in accordance with departmental guidelines:
Performs risk assessments for low to moderate risk assignments for prospective, new and renewal business to support underwriting process. Includes recommending solutions to customers to minimize risk.
Assists senior risk control staff on more complex assignments.
Develops risk assessment reports and utilizing risk control and other CNA systems.
Develops customer correspondence to confirm onsite risk assessments and corresponding recommendations or business solutions to minimize identified risk exposures.
Partners with underwriting to review accounts for branch operational issues, profitability, claims, agency management, etc.
May be required to perform jurisdictional inspections.
Makes field visits with underwriters or senior Risk Control staff to agents/brokers to build relationships and market Risk Control products and services.
Interacts with Claims as necessary to obtain more information on specific claims on assigned accounts as well as the overall claims process.
Develops skills to identify root cause of loss trends and emerging issues.
Reporting Relationship
Typically Manager or above
Skills, Knowledge and Abilities
1. Knowledge of a technical area or insurance industry theories and practices.
2. Developing risk control technical expertise and product specific knowledge.
3. Strong organizational skills with ability to work on multiple concurrent assignments and shift priorities as necessary.
4. Good interpersonal and communication skills. Ability to effectively interact with all levels of CNA's internal and external business partners.
5. Developing negotiation skills.
6. Ability to work independently.
7. Solid analytical and problem solving skills, able to identify, analyze and resolve issues.
8. Knowledge of Microsoft Office Suite as well as other business-related software.
9. Ability and willingness to travel extensively.
Education and Experience
1. Bachelor's degree or equivalent experience with work toward professional designations. 2. Minimum of one to two years relevant experience.
CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process. To request an accommodation, please contact [email protected] .