Risk Investigator

Beyond, is seeking to fill a fast paced, highly adaptive risk-based role. As a Risk investigator you will monitor for suspicious transaction and resolves fraudulent activities. Investigator will also be expected to address clients and cardholders at various stages of the risk review process. The overall objective as a risk investigator is to mitigate and prevent loss to Beyond while educating, protecting, and supporting our clients and sales representative.

General Duties & Responsibilities

• Analyze information on proprietary and third-party systems to evaluate authorizations/Settlements.
• To detect and assess account anomalies and/or concerns reported by Clients.
• Review payment history and activity to identify suspicious payment trends.
• Capture and hold funds according to internal and external guidelines.
• Evaluate information and documentation to determine the validity of customer transactions and merchant processing.
• Works with Management and Teammates to improve systems, procedures, and processes to reduce risk and fraud losses.
• Works with fraud investigators, law enforcement, and other financial institutions regarding fraud accounts, applications, compromises.
• Educate Clients and Business advocates regarding the fundamentals of proper card acceptance procedures and best practices.

 General Knowledge, Skills & Abilities

• Working knowledge of Card payments industry with a focus in areas such as risk mitigation, disputes, fraud, and/or loss prevention
• Sound Ability to use good judgment and show initiative.
• Quick Learner with the ability to be dynamic in uncomfortable situations.
• Ability to maintain professionalism in stressful and confrontational situations.
• Effective time management, organization, and problem-solving skills with ability to multitask and meet deadlines in a fast-paced environment.
• Effective interpersonal, oral, and written communication skills
• Ability to work independently while maintaining a high level of focus.
• High School Diploma/GED
• Min 2-5 years of Payments experience
• Full-time / Hours 3pm to 12am M-F(shift and days may vary)
• In Office role, working at our Support Center

About Us

Beyond strives to simplify operations, reduce costs and streamline payments for small and mid-size business owners across the country. Every customer is provided with the reliable, flexible, and secure business solutions they need in a clear, transparent manner they can trust. We are committed to the highest level of technological innovation, contract terms and customer service—earning our customers’ business every day. Every employee is provided with the vital tools, resources and compensation needed to achieve success.

We will deliver results, tell the truth, and make a difference with a determination to transform the business world. Good is not nearly good enough. We go Beyond.

This job description provides many examples of the types of responsibilities required, but is in not intended to be a comprehensive list. The incumbent will complete other job responsibilities as needed which are not specifically described in this document.

Beyond is an equal opportunity employer to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability or genetics. Beyond complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.