Risk Management Analyst

This entry level position provides customer service support to the Risk Services Division of Porter & Curtis. The Risk Services Division creates, implements and maintains customized integrated risk management solutions. The cornerstone of this approach is the use of risk standards which identify the expectations of each client organization. Porter & Curtis provides standards support, monitors program compliance and fields inquires via phone, email and online.

Responsibilities Include, But Not Limited To:

• Provide clients with telephonic and online risk management support
• Take incoming calls from multiple clients
• Understand and apply a client's particular set of risk standards to answer risk management inquiries
• Document client interactions
• Provide a friendly and helpful customer service
• Conduct telephonic or on-site risk management audits
• Update Exposure Schedules Online
• Manage project deadlines as assigned
• Contribute to team effort by accomplishing related results

Requirements:

• Education - Recent graduates welcome, minimum of High School Degree required
• Experience: entry level position
• Professional speaking and writing skills
• Ability to prioritize multiple tasks and manage time effectively
• Commitment to continued development of skills and knowledge
• Ability to show flexibility in response to change and adapt to accommodate standards
• Working knowledge of Microsoft products - particularly Outlook, Word, Excel & PowerPoint

Compensation:

The base salary range for this position is $43,000 to $48,000. The offer will depend on the geographic region, job-related knowledge, skills, and experience, among other factors. This role may also be eligible to participate in a discretionary annual incentive program. Heffernan offers a comprehensive benefits package; more details on which can be found at https://www.heffins.com/about-us/careers.

Heffernan Habits (Expectations):

These are practices that represent our unique culture.

• Smooth The Path And Be Respectful - Being respectful of one another is critical to developing and maintaining strong relationships. We are in this together as a team.
• Do Good - This is our core. We strive to do good for our clients, our company and our communities.
• Know Your Clients And Foster Relationships - Take the time to listen and learn. Build, maintain, and enhance the connections you make every day.
• Have Fun - Take the time to get to know your colleagues and let's have fun! If we are happy and connected, we all will do a better job for our clients.
• Answer The Phone (And Email) - Be available and responsive to clients and colleagues.
• Be Humble And Own It - We all make mistakes - what's important is that we take ownership for our mistakes and learn from them. Humility shows a willingness to learn and improve.
• Celebrate And Value Our Differences - We strive to be non-traditional. We all come from different backgrounds. Be open. Listen to others stories and experiences. Make an effort to not only include, but connect.

Working Conditions:

• Work environment is indoors, sitting at a desk for extended periods of time.
• Work is somewhat close to colleagues in shared cubicle and office space.
• Daily use of computers, printers, and other common office equipment.
• This position may require flexibility to work hours outside of a regular schedule.