Risk Officer (Issuing)

This is Adyen

Adyen is the payments platform of choice for the world's prominent companies, delivering frictionless payments across online, mobile, and in-store channels. Our team members are motivated personnel that help each other do remarkable things every day. We face unique technical situations at scale and we solve those as a team. And together, we deliver innovative and ethical solutions that transform the way the world pays.

We took an unobvious approach to starting a payments company, building a platform from scratch. Now, Adyen serves the world's brightest companies like Facebook, Uber, L'Oreal, Casper, Bonobos and Spotify.

Risk Officer (Issuing)

Adyen is looking for a risk leader to join our team in San Francisco. This position serves as a subject matter expert on issuing risk, creates and owns risk projects, drives our issuing risk strategy, and helps improve our risk solution offering. This role also encompasses breakdowns on fraud patterns, communication with card networks and partners, and represents issuing risk on company wide initiatives.

What you’ll do

• Take ownership on improving the fraud monitoring processes and drive operational improvements.
• Have a strong understanding of card network rules and internal procedures that impact issuing risk, fraud, and dispute processing.
• Help drive effective fraud and chargeback strategies for customers, and act as an issuing risk SME to external and internal teams.
• Drive reporting and insights regarding risk and present data to internal and external stakeholders.
• Review payment data to discover anomalies and trends for fraud prevention.
• Collaborate with the issuing product and engineering teams in order to generate platform enhancements that can assist in fraud prevention and mitigation.
• This is a full-time position with the ability to work a minimum of 40 hours/week.
• You have full professional proficiency (written and verbal) in English.

Who you are

• 3+ years of experience working in payments risk with a strong knowledge of issuing best practices.
• Solid knowledge of fraud, chargeback, and card network rules and are able to provide detailed requirements to internal and external customers.
• Ability to effectively communicate the importance of the revenue-loss mitigation paradigm.
• High level of self-motivation and always looking for ways to improve and make our processes more efficient.
• Advanced Excel skills.
• Bachelor's Degree.
• Bonus points if you have experience creating impactful dashboards using BI tools (such as Looker).

Our Diversity, Equity and Inclusion commitments 

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen. 

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!

What’s next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.

Please note that this role is a full-time position in New York and San Francisco. It will require a relocation in case you live outside of New York or San Francisco.

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