Risk Operations Analyst

At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives.

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Job Description Summary:
We're looking for an exceptional candidate who will be responsible for risk monitoring, fraud investigating, and reviewing merchant activity. Self-management is key to success in this position. Our preference is 2-4 years experience in fraud management, underwriting, chargeback/retrieval responses, dispute resolution and card compliance in a CNP/internet merchant based environment.

Job Description:

Job Description:
Responsibilities:

• Monitor and investigate merchants' credit card processing activities using internal and external risk monitoring tools
• Answer merchant's inquiries with regards to Risk Management
• Ensure that efficient and quality services are delivered to both internal and external customers that meet or exceed agreed service standards
• Complete Risk investigations as necessary to ensure compliance with the card brands' rules as well as mitigate fraud and credit Risk
• Review and understand company financial documentation
• Perform other Risk related duties as assigned

Preferred Qualifications:

• 2+ years in the customer services industry with experience specific to financial services.
• A self-starter who has a detective-ish streak and a hunger for answers
• High attention to detail and the ability to multi-task
• Comfortable making decisions with large monetary implications in a fast-paced environment
• Experience working with various transaction & risk systems (computer)
• A team player (we believe in "we" vs. "I")
• A risk-identifying problem solver: you believe that nothing can't be solved and improved
• An economic crime fighter

Subsidiary:
Braintree

Travel Percent:
0

Our Benefits:
At PayPal, we're committed to building an equitable and inclusive global economy. And we can't do this without our most important asset-you. That's why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.
We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com

Who We Are:
Click Here to learn more about our culture and community.

PayPal has remained at the forefront of the digital payment revolution for more than 20 years. By leveraging technology to make financial services and commerce more convenient, affordable, and secure, the PayPal platform is empowering more than 400 million consumers and merchants in more than 200 markets to join and thrive in the global economy. For more information, visit paypal.com.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [email protected].

As part of PayPal's commitment to employees' health and safety, we have established in-office Covid-19 protocols and requirements, based on expert guidance. Depending on location, this might include a Covid-19 vaccination requirement for any employee whose role requires them to work onsite. Employees may request reasonable accommodation based on a medical condition or religious belief that prevents them from being vaccinated.