Risk Operations Specialist

We are looking for a self-motivated individual with strong analytical skills and an ability to work cross-functionally. The candidate must be effective with prioritization, organization, and time management skills with a focus on meeting deadlines while producing quality results. This role will be a first line of defense in detecting and remediating servicing issues.

This is your chance to become part of the fastest growing Marketplace Lender in a critical role. Prosper provides a fantastic work environment that includes full medical coverage, a PTO policy that encourages appropriate work-life balance, in a comfortable and collaborative office.

What's In It For You

• Starting at $20/hr + annual bonus 
• Hybrid work schedule –Two days (W/TH) a week in office
• Employer paid health, dental and vision insurance 
• Paid time off (20 days for first year, increases annually thereafter) plus company paid holidays
• Access to education & career development courses through Udemy, child & pet care assistance credits with Urban Sitter, legal resources through Rocket Lawyer, and more! 
• Onsite kitchen with fully stocked snacks & monthly catered lunches 

What You Will Do

• Provide operations support to internal client partners regarding fixed term and revolving credit products. 
• Review daily audit reports, conduct research and analysis to identify root cause of issues, remediate identified issues.
• Understand and execute operations policies and procedures.
• Work with stakeholders to identify and resolve servicing issues.
• Review and resolve Credit Bureau Disputes, monitor and facilitate payment flow and resolve system syncing issues.
• Develop and maintain documentation of Controls policies and procedures to drive adoption and adherence across Prosper.
• Serve as a subject matter expert on operations processes, trends, and remediation efforts.
• Identify and communicate to leaders any situation that may require additional review or special handling.
• Identify opportunities for improvements in processes and procedures.
• Foster a collaborative environment in which Prosper team members are encouraged to voice ideas and concerns.

What You Have Done

• At least 1-year experience in the financial services industry preferred
• Credit card servicing experience is a plus
• Working knowledge and aptitude with GCP preferred
• Organized, solution oriented, proactive and able to multi-task
• Able to adapt in a fast-moving role where processes can change quickly
• Proven track record of effective and collaborative work with cross-functional teams
• Strong written and verbal communication skills
• Strong problem-solving skills and ability to work independently

Requirements for Internal Applicants Only:

• Minimum 6+ months’ consistent and demonstrated history of optimal work performance, attention to detail, full compliance with all work protocols and company policies, and an excellent work ethic is required.
• Applicants whose work history does not meet the above expectation may not be considered for interview. This includes, but is not limited to, the following: QC failures, Any adherence concerns to Prosper’s Flexible Work Mode Policy, A showing of ability to consistently and fully adhere to established work and in-office schedule is required. All corrective action incidents within the past 6 months may be considered, including verbal discussions or coaching, emails, written warnings, and any kind of performance action plan.

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