Risk Specialist, Fraud

Taskrabbit will never use text or chat applications to conduct interviews. We have a thoughtful and interactive interview process that includes an initial recruiter phone screen and several video-based interviews with our hiring teams. Communications will always be conducted by taskrabbit.com domain names.

• Taskrabbit is a remote-first company with employees distributed across the US and EU
• 5 time Best Places to Work in 2022 by BuiltIn. Including Best Companies in SF, Best Mid-Sized Companies, and Best Benefits
• DataBird journal’s “Best Places” Best Companies for Diversity, #1 2019 and 2020
• DataBird journal’s “ Best Places” Best Companies for Women, #4 2019 and #1 2020

• Taskrabbit is a remote-first company. We value flexibility and choice but also stay committed to regular in-person connection.
• • The People. You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams -- people you can be proud to work with!
  • The Values. 
    • Care Deeply. We take time to be present and partner with our team and communities. 
    • Level Up. We navigate through ambiguity and go the extra mile.
    • Be A Better Neighbor. We build a diverse and sustainable community and encourage all voices.
    • Lead The Future Together. We value entrepreneurship and are inspired by action
  • The diverse culture. We believe that we make better decisions when our workforce reflects the diversity of the communities in which we operate. Women make up half of our leadership team and our diversity representation is above that of the tech industry average
  • The perks. Taskrabbit offers employee-paid health insurance, 401k match with immediate vesting, generous and flexible time off with 2 company-wide closure weeks, Taskrabbit product stipends, wellness + productivity + education stipends, IKEA discounts, reproductive health support, and more. 

As the Risk Specialist, Fraud,  you will work with the Fraud Manager to assist with the development of the fraud prevention strategy as well as the development and execution of the tactics to help mitigate losses.  This function is tasked with ensuring the safety, and earning the trust, of all our clients and Taskers on the TaskRabbit platform.  This will be accomplished  through close partnership with the Risk Operations team and other teams as necessary. The scope of role encompasses all areas where fraud may potentially occur, and includes data analysis, dispute representment, and data monitoring. 

The Risk Specialist, Fraud  is responsible for helping guide investigations, identifying new fraud patterns, proactively mitigating loss, responding to disputes manually as needed, and any other duties as assigned.

• Manual representment of chargebacks 
• Fraud escalations from RiskOps team
• Targeted investigations into category and job fraud
• Targeted investigations into collusion
• Targeted investigations into Gift cards and promo abuse 
• Early Fraud Warning reviews 
• Fraud rules in DataVisor
• Tracking fraud results of fraud efforts
• Queue work as needed
• Proactive Trademark infringement investigation and/or other sites attempting to exploit/target Taskrabbit users 
• Other work not yet identified in the Risk and Fraud space

• Bachelor’s degree in any field or work equivalent experience
• Minimum 2+ years in Risk Operations or conducting investigations on behalf of an organization, with a bent toward experience in a Managed Marketplace.
• Strong problem solving and analytical abilities
• You are effective at critical thinking, understanding policies, and making tradeoffs
• Experience with business analytics tools like Looker and Fraud investigation tools like DataVisor, Stripe Radar and Emailage.
• Ability to collaborate cross-functionally with Customer Support, Legal, and RTP teams to manage specific customer escalations, customer deep dives and executive escalations.
• Analytical mindset and creative thinker to assist with Risk and Fraud projects which directly contribute to company objectives and key results.
• Excellent verbal and written communication skills. You are proactive, clear, concise, and comfortable working with all levels of the organization.
• Passion for driving toward an excellent customer experience.

• Strong interpersonal and communication skills, with the ability to work effectively with various departments in different time zones.
• Ability to handle multiple internal customer inquiries and the Fraud queue work.
• Ability to draw business level conclusions based on policy, data gathering and investigation.
• Excellent time-management skills and attention to detail.
• Consistently available to rapidly respond to interdepartmental requests and escalations
• Adapts well to a fast-paced working environment.
• Professional, positive, and approachable attitude.

Taskrabbit is a marketplace platform that conveniently connects people with Taskers to handle everyday home to-do’s, such as furniture assembly, handyman work, moving help, and much more.

At Taskrabbit, we want to transform lives one task at a time. As a company we celebrate innovation, inclusion and hard work. Our culture is collaborative, pragmatic, and fast-paced. We’re looking for talented, entrepreneurially-minded and data-driven people who also have a passion for helping people do what they love.

Together with IKEA, we’re creating more opportunities for people to earn a consistent, meaningful income on their own terms by building lasting relationships with clients in communities around the world.

An Active Commitment to Equity within our Company and Platform.

We are an inclusive community where all who share our mission and values belong. Our anti-racist culture actively strengthens the knowledge, understanding, and awareness of underrepresented experiences and our ongoing allyship commitment. Our diverse team represents the communities we serve, breaking down systemic barriers, and transforming lives- one action at a time.

Taskrabbit is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. Taskrabbit is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. 

Taskrabbit will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.