Risk Specialist, Underwriter

About Procare

Our mission is to simplify childcare operations and create meaningful connections by providing technology, expertise, and unparalleled service.

Procare Solutions is the #1 name in childcare software – used by more than 35,000 childcare businesses across the country. For over 30 years, childcare professionals have looked to Procare to provide real-time information for making critical decisions, maintaining compliance with local and state regulations, and adhering to business best practices.

We make childcare management run smoothly, so that our customers can spend more time focusing on the kiddos, not back office administrative duties.

Who You Are

You are a driven, enthusiastic, and motivated individual who would thrive in a fast-paced career opportunity in the software and payment processing industry. Ideally from a customer service or support background with effective communication and detail-oriented processes.

A little about the role…

• Use integrated software and scoring to approve centers for Merchant Processing Accounts
• Work with sales to get required documents from centers for Underwriting approvals
• Review files to make sure data is complete and accurate
• Move accounts to a boarding status once approved for Underwriting
• Answer questions for Sales/Internal departments regarding account status
• Focus will be on reconcilements, daily operations support, Customer inquiries, transaction processing and maintaining Customer files

What You’ll Do

• Underwriting customer’s information, including credit check’s, IRS Tax ID verification, importing customer data, and triple check information in internal systems vs. paperwork received from customers.
• Processing bank and email changes.
• Adding services to existing customer accounts such as the ability to process credit cards or change card types accepted.
• Developing and maintaining relationships with our bank and be informed of changes to regulations or fees Procare or our customers might incur.
• Updating internal systems with all activity/correspondence.
• Interfacing with various departments to facilitate customer needs and requests.
• Manage the ACH and Credit Card files generated by our customers throughout the day by reviewing customer’s processing history and reaching out to existing users to resolve ‘flagged’ items that exceed our audit standards
• Initiate the daily files for processing
• Have direct contact with our acquirer regarding any issues with the daily files or deposit discrepancies
• Handle Disputes using internal and external systems
• Performs various clerical tasks associated with Payment Operations
• Processes / reconcile transactions related to product/functional area

Requirements

Our Ideal Candidate will have…

• High School Diploma or equivalent work experience or combination of advanced degree and relevant work experience
• Knowledge of Payment Operations industry, systems, products, and services
• Excellent written and verbal communication
• Exceptional organizational skills and attention to detail
• Excellent interpersonal skills and an ability to work in a team environment
• Strong analytical and problem-solving skills

Benefits

Why Procare?

• Excellent comprehensive benefits packages including: medical, dental, & vision plans- choose the plan best for you
• HSA option with employer contributions of $50/month
• Vacation time, holidays, sick days, volunteer & personal days
• 401K Plan with employer match and immediate vesting
• Medical, Dependent Care, and Transportation FSA Plans
• Paid Parental Leave
• Company paid Short and Long-Term disability and Life Insurance
• RTD EcoPass for all Denver employees
• Tuition Reimbursement up to $2,000/year and continued Professional Development
• Free access to our Employee Assistance Program with 24/7 live support
• Casual workplace environment
• Some meals provided
• Voluntary Pet Insurance
• Prime downtown location close to restaurants and entertainment
• Promote from within- excellent career paths

Salary

$21-$25 DOE

Location

This position is based in our Denver office. We are currently in a flexible hybrid in-office/remote working model based on business needs. Candidates must be willing and able to work from our Denver office a few days a week.