RMA Associate

The Operations team partners closely with ResMed's five business leaders to understand their needs then providing a variety of products and services to help them meet those needs including Customer and Technical Services, Global Quality Assurance and Regulatory Affairs, Supply Chain, manufacturing, logistics and distribution. Focused on enabling new product introduction and operating excellence, our team strives to improve time to market for new products and services, improve efficiencies in our cross-functional processes, and improve our supply chain through digitization and automation to increase value add to our customers.

At ResMed, we work hard to deliver great benefits designed around what's important to you. ResMed offers competitive wages and supports personal development. We offer $5,250 tuition reimbursement every year with no lifetime cap! Enjoy 14 paid holidays and a generous paid time off program where you can work your way up to 6 weeks per year. Our team members are also eligible for paid parental leave, medical, dental, vision, and disability benefits, the ability to participate in our Employee Stock Purchase Plan, and a generous 401K match.

The values of belonging and inclusion are what drive ResMed's practice and people globally. By joining us, you will be part of a large community that values all differences and you will have the chance to participate in any inclusion-building programs available. If you would like to learn more about our culture, click here https://careers.resmed.com/we-are-resmed/belonging-inclusion-and-diversity/ .

Let's talk about Responsibilities

• Identifies and counts items of incoming shipments to verify information against bills of landing, invoices, orders and/or other records.

• Records amounts of materials or items received or distributed.

• Unpacks product returns and performs decontamination procedures on applicable devices.

• Sorts and places product returns on racks, shelves, or in bins according to size, type, style, color, or product code.

• Conveys materials and items from receiving to designated areas.

• Uses computer to enter records and maintain spreadsheets.

• Perform proactive follow up with Customer Support Team members to ensure efficient resolution on problem receipts and RMAs.

• Respond to Receiving team and Customer Service questions about products and RMA's to provide accurate information.

• Preps and packages product returns for shipment back to customers. This includes the generation and application of shipping labels as well as staging the shipments for pickup by various carriers.

• Assists in the day to day duties of all shipping and receiving activities.

Let's talk about Qualifications and Experience

• High school diploma or general education degree (GED) required.
• Requires a minimum of 2 + years related experience and/or training.
• Must have demonstrated knowledge of shipping, receiving, and inventory control procedures.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

• Proficiency in Microsoft Office Word, Excel and PowerPoint.
• Extremely detail-oriented with excellent written and verbal communication skills.
• Able to work collaboratively in a team environment.
• Ability to multi-task and support a variety of service programs.
• Possess a customer-centric commitment to build and maintain customer relationships.

• Demonstrate exceptional problem solving and organizational skills

• Demonstrate exceptional problem solving and organizational skills

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Joining us is more than saying "yes" to making the world a healthier place. It's discovering a career that's challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now!