RMA Associate I
Job Description
At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.
Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.
Key team player on Axon Enterprises success. You will support the shipping team and ensure complete orders are shipped and delivered in a timely manner. You are analytical, well-organized and excels in communication.
Location: Onsite at our Distribution Center in Phoenix, AZ
Reports to: RMA Supervisor
- Function as the quality administrative representative to Quality.
- Assist teams in the planning, root cause analysis and resolution to issues identified.
- Coordinate with validation for testing and data analysis
- Act as an individual contributor in the development of process improvements such as automating tests and systems.
- Assist in the planning, improvement implementation and effectiveness testing of the sustainability projects
- Maintain Quality Databases used, such as Jira and Confluence
- Develop, Assemble and implement testing or data recovery equipment needed for Axon Products
- May also be involved in other special projects important to the Quality Department
- Will train RMA employees to new testing methods
- 1-2 years administrative experience with programs like SAP, Oracle, or warehouse management systems.
- Strong technical knowledge of electronic, video and wireless communication systems such as Windows, Zoom Video, Mobile Devices, Ethernet
- Good sense of root cause analysis and problem solving
- Excellent communication and organization skills.
- Experience in RMA processing.
- Proficient in MS Dynamics and Defect Reporting Tool.
- Competitive salary and 401k with employer match
- Discretionary paid time off
- Paid parental leave for all
- Medical, Dental, Vision plans
- Fitness Programs
- Emotional & Mental Wellness support
- Learning & Development programs
- And yes, we have snacks in our offices
Benefits listed herein may vary depending on the nature of your employment and the location where you work
The Pay: Axon’s hourly pay philosophy is made up of base pay and bonus. The starting hourly pay for this role is USD 19.20 in the lowest geographic market and USD 29.00 in the highest geographic market. The actual hourly pay is dependent upon many factors such as: level, function, training, transferable skills, work experience, business needs, geographic market, and often a combination of all these factors. Our benefits offer an array of options to help support you physically, financially and emotionally through the big milestones and in your everyday life. To see more details on our benefits offerings please visit www.axon.com/careers/benefits (http://www.axon.com/careers/benefits).
Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.
Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Important Notes
The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.
Some roles may also require legal eligibility to work in a firearms environment.
Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.
We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email [email protected]. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.
Date Posted
02/15/2023
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10
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