RMA Coordinator

About Us:
Founded in 1995, ADLINK is one of the world’s leading edge computing companies and a technology-leading platform provider in the embedded computing industry. Headquartered in Taiwan, ADLINK has operations in the United States, UK, Singapore, China, Japan, Korea and Germany. With more than 1,800 dedicated employees around the world, we are proud to provide ADLINK products to over 40 countries across five continents, with worldwide distribution networks. ADLINK is also proud to be associated with many major technology leaders and Fortune 500 companies.
It's a great time to join ADLINK as we are growing! When you join ADLINK, you won’t just be joining any organization, you’ll be joining a group of industry experts leading and pioneering technology in embedded computing solutions for Robotics, Autonomous Vehicle, Private 5G, and Artificial Intelligence Technologies among others. Visit us at www.adlinktech.com to find out more about what we do and the impact we are creating!

Job Summary:
The Return Material Authorization (RMA) Coordinator’s primary function is to support both external and internal RMA’s. This person plays a vital role in providing customer support for products that need to be returned for repair, replacement or credit. They will be coordinating with cross-departments to drive RMA related issues to closure.
Key Responsibilities:

• Manage Return Requests:
  • Process return and exchange requests from customers and vendors.
  • Issue RMA numbers and provide return instructions to customers.
• Customer Communication:
  • Communicate with customers regarding the status of their returns and exchanges.
  • Address customer inquiries and resolve issues promptly and professionally.
• Documentation and Record-Keeping:
  • Maintain detailed records of all returns and exchanges.
  • Ensure accurate data entry in the system and track returned products.
• Coordination with Internal Departments:
  • Collaborate with the warehouse, shipping, and receiving teams to manage the return process.
  • Work with the quality assurance and product management teams to identify and resolve product issues.
• Reporting and Analysis:
  • Generate and analyze reports on return trends and product issues.
  • Provide insights and recommendations for improving the return process and product quality.
• Policy Compliance:
  • Ensure all return processes comply with company policies and procedures.
  • Stay updated on industry best practices and regulations related to product returns.

Qualifications:

• Education:
  • High school diploma or equivalent. Associate’s or Bachelor’s degree preferred.
• Experience:
  • 1 - 2 years of experience in customer service, logistics, or a related field.
  • Experience in managing returns and exchanges is highly desirable.
• Skills:
  • Excellent communication and interpersonal skills.
  • Strong organizational and multitasking abilities.
  • Proficiency in Microsoft Office Suite and experience with ERP systems.
  • Detail-oriented with strong problem-solving skills.
• Knowledge:
  • Understanding of RMA processes and product return policies.
  • Familiarity with quality control and product management principles.

Our base hourly rate for this position is expected to be between $22 to $26 per hour. Multiple factors are considered in determining base pay including an individual’s skills, qualifications, experience, and geographic location.

Benefits We Offer:

• Medical, Dental, and Vision Insurance.
• Life, AD&D, Short Term Disability, and Long-Term Disability insurance.
• 401(K) Retirement plan with matching contributions.
• Flexible spending plans for health care, dependent care, and commuter benefits.
• Employee Assistance Program and Travel Assistance.
• Competitive Vacation and Sick Leave.
• Paid holidays 
• Float holidays.
• Paid community volunteer time.
• Discounts are available for participating travel, groceries, retail, and other providers via ADP LifeMart.
• EV charging is available at our San Jose facility.

This job description is not intended to be all inclusive, and employees shall perform other duties as appropriate. Ampro ADLINK Technology, Inc. reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. This job description does not constitute a written or implied contract of employment. Ampro ADLINK Technology, Inc. is an Equal Opportunity Employer Veterans/Disabled.