RMA Technician

Do you thrive in examining, testing, and repairing products? Do you enjoy documenting test procedures and reporting results and findings?

Evolv is looking for a Return Manufacturing Authorization (RMA) Technician to come in and examine, test, and repair returned products. You will document test procedures and report results to the Research and Development department and part manufacturers. You will help to process and detail all returned material to Evolv Technology so that we can review issues to improve the design and improve system reliability and quality.

In the first 30 days, you will:

• Learn our process of Return Merchandise Authorization (RMA) and Material Review Board (MRB)
• Begin to fill out reports on all our returned material
• Start compiling the data to create actionable tasks for the Research and Development or manufacturing team to improve system reliability

Within 3 months, you will:

• Become an expert on the RMA/MRB process
• Offer input into the way we can improve the process or reporting
• Start to become more familiar with the failure modes and will add input into debugging

By the end of the first year, you will:

• Lead meetings and discussions around RMA results
• Work with quality and reliability engineers to follow up on actions to improve the product
• Make sure we are completing backlog items within a set time upon arrival, publishing KPIs (Key Performance Indicators) for the program to management

• Read schematics or manufacturing prints and work orders for circuit boards
• Understand and follow any manufacturing processes specified in the documentation
• Verify quality of own work throughout the entire assembly process
• Operate pneumatic tools, such as but not limited to drills and heat guns, to assist in repair operations
• Repair wiring and equipment as per code and specification
• Document and report test results for future failure analysis by Research and Development
• Use ERP (Enterprise Resource Planning) system to log and track test results
• Follow instructions and policies relative to quality and quantity work standards
• Communicate with Research and Development department and parts manufacturers to ensure proper repairs or the need for product modification
• Maintain a safe and clean work environment by keeping shelves and workstations neat; and complying with procedures, rules, and regulations
• Observe safety procedures and report any safety issues
• Be able to complete issues within 14 days of arrival
• Debug at the board level for most issues without major engineering oversight
• Report KPIs in our monthly quality reviews to help drive change for the product

• You will be joining the Manufacturing Operations team. This role reports to the Manufacturing Operations Manager.
• The team culture is one based on building trust, collaboration, ongoing development through kindness, authenticity, courage, drive, and fun!

• This role is an onsite position based out of our headquarters in Waltham, Massachusetts.

Benefits

If you want to solve one of the most difficult issues of our time and save lives doing it, you want to work at Evolv. We are passionate, knowing that what we do and how we do it can affect life or death situations for our customers. At Evolv, you will have unparalleled exposure to all aspects of our business, working with a talented team that shares our vision for a safer world. If you are inspired by invention and gain satisfaction from seeing how your work impacts the bigger picture, Evolv will be a great fit.

• Equity is an important component of every compensation package
• Flexible work environment
• Unique culture
• Medical and dental insurance
• 401(k) plan
• Unlimited vacation policy
• $300 per quarter to spend on the perks that are most meaningful to you
• Tuition Reimbursement

Evolv Technology (“Evolv”) is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We welcome and encourage diversity in the workplace, and all employment decisions are made without regard to race, color, religion, national, social or ethnic origin, sex (including pregnancy), age, disability, HIV Status, sexual orientation, gender identity and/or expression, veteran status, or any other status protected by law in the locations where we operate. Evolv will not tolerate discrimination or harassment based on any of these characteristics.

Evolv is committed to offering an inclusive and accessible experience for all job seekers, including individuals with disabilities. If you need a reasonable accommodation as part of the job application process, please connect with us at [email protected].