RMIS Consultant - P/C

You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential.
CNA seeks to offer a comprehensive and competitive benefits package to our employees that helps them - and their family members - achieve their physical, financial, emotional and social wellbeing goals.
For a detailed look at CNA's benefits, check out our Candidate's Guide .
Under technical direction, for assigned accounts manages the pricing, presentation, delivery, installation, training and support for online Risk Management Information Systems as well as loss reports, benchmarking studies, and other client service delivery. This position interacts with senior personnel of customers and the brokers of customers including Risk and Claim Managers, and Chief Financial officers.
JOB DESCRIPTION:
Essential Duties & Responsibilities
Performs a combination of duties in accordance with departmental guidelines:
• For assigned accounts, identifies customer needs and opportunities for Risk Management Information systems/services (RMIS) and delivers innovative solutions.
• Prices renewal services using pricing model.
• Negotiates pricing as required.
• Documents and resolves service issues.
• Resolves complex problems.
• Acts as technical resource and may provide training to staff and others.
• Maintains an external focus as a contact for assigned accounts to resolve all post sale implementation and service issues.
• Manages customer inquiries and issues about products or services.
• Develops strong client relationships by providing quality service.
• Continuously learning new trends and developments within functional areas as well as insurance industry.
Reporting Relationship
Typically Manager or above
Skills, Knowledge and Abilities
• Strong technical expertise and independent judgement to manage business relationships with customers and Claims, Underwriting, Billing and Risk Control business units.
• Strong insurance industry knowledge especially in the specialty area as it applies to business development and determining business opportunity.
• Strong knowledge of RMIS products and the complex features and capabilities.
• Excellent verbal and written communication skills with the ability to effectively interact with internal and external business partners.
• Strong problem solving and analytical skills.
• Results-oriented with the ability to implement tactical strategies.
• Knowledge of Microsoft Office Suite as well as other business-related software.
Education and Experience
• Bachelor's degree or equivalent.
• Typically a minimum four years related claims, sales support or client relationship experience.
CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process. To request an accommodation, please contact [email protected] .