Roadside Engagement Specialist

Role Description and Mission:

The Roadside Engagement Specialist will have responsibility for building and executing key programs with some Agero’s largest insurance clients. 
This role is an individual contributor and will liaise with cross-functional internal teams (Operations, Marketing, IT, Product, and other departments) to ensure service execution and achievement of company and client goals.  

Key Outcomes: 

• Increase insurance agent NPS 
• Provide support to clients and their adoption of products and services
• Respond to non-technical questions, issues, and escalations from agents
• Synthesize feedback and Sigma reporting to help guide product rollout 
• Assist in developing/executing strategy to drive digital engagement with Agero products
• Assist in developing/executing strategy that provides and assists customer stakeholders with converting more sales leads

Skills, Education and Experience:

• Proven work experience as an Account Director, Sales Manager, or relevant role 
• Excellent written and oral communication skills 
• Solid experience with CRM software (e.g. Salesforce CRM or HubSpot) and MS Office (particularly MS Excel and PowerPoint) 
• Proven track record of thought leadership and problem-solving 
• Experience delivering client-focused solutions to customer needs 
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail 
• Having sold or serviced to Claims and Marketing in Insurance is not required but desired

• United States: AZ, FL, NC, IL, KY, MA, MI, NM, TN, TX, VA.