Robot Operations Associate

Simbe Robotics is seeking a driven and detail-oriented Robot Operations Associate to ensure the optimal performance of our robots. This role is critical to maintaining operational efficiency and enhancing customer satisfaction.

Responsibilities

• Monitor and manage the performance of robots deployed in retail environments, ensuring we meet our internal KPIs and external SLAs.
• Exercise extreme ownership in technical issue resolution. When needed, collaborate with cross-functional teams, including engineering, data, support, and customer success, to address and resolve operational issues.
• Execute against Simbe’s internal workflows and reporting systems to track robot performance metrics and customer feedback.
• Analyze data to identify trends and areas for improvement in robot operations.
• Assist in troubleshooting technical issues and coordinate with the engineering team for timely resolutions.
• Maintain clear documentation of operational processes and customer interactions.

Qualifications

• Bachelor’s degree in a relevant field or equivalent experience.
• Excellent problem-solving skills and a proactive approach to managing challenges.
• Strong communication and interpersonal skills to work effectively with various teams.
• Familiarity with robotics, data analysis, or the retail industry is a plus.
• Ability to work independently and manage multiple tasks in a fast-paced environment.

At Simbe, you will be at the forefront of retail innovation, working with cutting-edge AI and robotics technologies to transform retail operations. Our culture is dynamic, inclusive, and driven by a passion for improving the way retailers operate and serve their customers. Join us to be a part of a team that is not only reshaping the future of retail but also offering immense value to our clients worldwide.

Simbe Values: R. E. T. A. I. L.

Result Driven - We are customer-centric and results-driven. We strive to create immense value for our team, partners, customers, and investors. 

Empathetic - We are sensitive and mindful. We support each other in challenging times, both professionally and personally.

Transparent - We highly value open communication internally, and with our partners and customers. We are receptive to feedback.

Agile - We are agile and always eager to learn. We quickly adapt to changes and customer needs.

Innovative - We are bold and innovative, with an intense focus on product design and user experience.

Leaders - We strive for excellence. We are accountable, the best at what we do, and leaders in our field.