Robot Support Specialist

Our Company

Miso Robotics is transforming the restaurant industry, and making food workers’ lives better. Our signature product is an AI-powered kitchen robot named Flippy which automates the dangerous operation of a restaurant’s fry station and cooks all sorts of fried items. Flippy is powered by a sophisticated AI platform driven by our proprietary and patented technologies.

Miso is a well known first-mover in kitchen automation, AI, and robotics. The company has raised over $125 million from equity crowdfunding, which we believe makes it THE most successful crowdfunding story in history. It has successfully piloted its products with the most prominent global brands in food, and now it’s time for the company to scale.

The company recently added a new CEO and other senior leaders, including a new CTO – all of whom hold decades of experience operating growth companies. Our CEO has a track record of successful exits, and we recently accepted a strategic investment and partnership from Ecolab (NYSE: ECL), a $70 billion public company which, as the global leader in sales of cleaning solutions to restaurants, truly knows how to operate at scale. Our new leadership team is evolving the company’s culture from early stage to growth stage with new processes and disciplines, and is supported by a board which includes the former President and CTO of OpenTable.

With Ecolab’s support, we are building a world-class team, and are looking for more exceptional people to join us.

Benefits We Offer

• Company Equity
• Flexible Vacation 
• Comprehensive benefits 
• 401K plan
• Accelerated growth opportunities
• Free snacks from our robot chefs

The Role

As a Robot Support Specialist, you will be at the forefront of innovation! You will be visiting customer sites to handle the installation and maintenance of autonomous food robots. You will be responsible for the physical pre-build, installation, activation, calibration, and troubleshooting of the robot. You will also train customers on how the robot functions and how to use the robot. This role will be a part-time to full-time temporary position, working between 25-40 hours a week through the end of the year or beyond. Depending upon business needs, there is the possibility of an extension of the position or conversion to a permanent position.

What You’ll Do

• Successfully complete an installation, on time and per steps outlined.
• Work closely with Engineers and support in troubleshooting components. 
• Use hand tools and power tools to build a robot per instructions provided. Wear appropriate PPE during installation and/or any activity that requires PPE.
• Write down lessons learned and provide feedback to engineers to update documentation. 
• Travel for maintenance and for troubleshooting urgent issues from the fleet.
• Responsible for the pre-build documentation: Responsible for creating and updating Installation documentation such as Installation Instructions, Subassembly Test, Installation Checklist, Installation Timeline, etc. 
• After installation is complete and ensuring the robot is fully functional, train and support restaurant employees and management on how to use the unit. Excellent communication skills are required.
• Work with the Operations Manager to create goals for each installation in an effort to decrease installation time, and increase efficiency. 
• As Flippy continues to evolve, you will be responsible for documentation upkeep for the units.
• Other tasks assigned.

Requirements

• High school diploma or GED required. Technical or Engineering Bachelor’s degree preferred.
• 3+ years of related experience in installation and maintenance. 
• Ability to read and understand documentation to install or repair the robot.
• Experience with interpreting functional, electrical, and mechanical diagrams.
• Experience in writing documentation. 
• Experience with Linux is preferred.
• Experience with optics and/or computer vision preferred.
• Experience with robotics is preferred.
• Bilingual Spanish Preferred.
• Ability to work a flexible schedule to support maintenance and installation.
• Ability to travel up to 70%, within the United States and Internationally. You may be required to travel on weekends and holidays for installations or support.
• Reliable transportation to allow travel to and from the customer, possibly at short notice.
• Ability to use power tools and wear appropriate personal protective equipment.
• Ability to work within a deadline.
• Ability to lift up to 35 pounds for installation and maintenance of the robot.
• Geographically Located in the DFW Metro Area.