Robot Support Specialist

Our Company

Miso Robotics is transforming the restaurant industry, and making food workers’ lives better. Our signature product is an AI-powered kitchen robot named Flippy which automates the dangerous operation of a restaurant’s fry station and cooks all sorts of fried items. Flippy is powered by a sophisticated AI platform driven by our proprietary and patented technologies.

Miso is a well known first-mover in kitchen automation, AI, and robotics. The company has raised over $125 million from equity crowdfunding, which we believe makes it THE most successful crowdfunding story in history. It has successfully piloted its products with the most prominent global brands in food, and now it’s time for the company to scale.

The company recently added a new CEO and other senior leaders, including a new CTO – all of whom hold decades of experience operating growth companies. Our CEO has a track record of successful exits, and we recently accepted a strategic investment and partnership from Ecolab (NYSE: ECL), a $70 billion public company which, as the global leader in sales of cleaning solutions to restaurants, truly knows how to operate at scale. Our new leadership team is evolving the company’s culture from early stage to growth stage with new processes and disciplines, and is supported by a board which includes the former President and CTO of OpenTable.

With Ecolab’s support, we are building a world-class team, and are looking for more exceptional people to join us.  

Benefits We Offer

• Company equity
• Flexible vacation 
• Comprehensive benefits 
• 401K plan
• Accelerated growth opportunities
• Free snacks from our robot chefs

The Role

As a Field Technician, you will play a crucial role in installing and servicing Miso Robotics products. This hourly role requires hands-on technical skills and a strong commitment to customer satisfaction. You will be responsible for ensuring that our products are installed correctly and maintained efficiently, providing exceptional service to our customers.

What You’ll Do

• Install and service Miso Robotics products at customer locations, ensuring optimal product performance through preventative maintenance and troubleshooting.
• Train customers and their staff on the proper use and maintenance of Miso Robotics products, addressing any concerns and providing timely solutions.
• Document all service and installation activities with accuracy and completeness, including parts used and work performed.
• Diagnose and resolve technical issues to minimize downtime, while adhering to company policies, procedures, and safety regulations.
• Collaborate with the Customer Operations and Support teams to resolve escalated issues, and provide feedback to the Product and Engineering teams on recurring problems and potential improvements.
• Assist in the continuous development and enhancement of service procedures and documentation.
• Manage and prioritize multiple service requests, traveling to customer sites as needed to perform installations, maintenance, and repairs.
• Ensure compliance with safety regulations and company standards during all service and installation activities

Requirements

• High school diploma or equivalent; technical certification or associate degree preferred.
• Minimum of 1-2 years of experience in a technical support or field service role.
• Strong mechanical and electrical troubleshooting skills.
• Excellent communication and customer service skills.
• Ability to work independently and manage multiple tasks simultaneously.
• Willingness to travel to customer locations as needed.
• Familiarity with robotics, AI, or similar technologies is a plus.

Compensation 

$25-30 per hour. Part Time role with potential to convert to Full-Time Status. Overtime pay is a strong possibility. 

At Miso Robotics, we are committed to fostering an inclusive, diverse, and equitable workplace where every team member is valued and respected. We believe that diversity in our team drives innovation and creativity, which is why we strive to create a welcoming environment for everyone, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status.