ROI Data Entry Specialist

At Iron Mountain we protect what our customers value most, from the everyday to the extraordinary. We build customer value around the world with a passion for preserving the physical, transforming the digital, and respecting the environmental. We pioneered the industry for global records and information management and have established some of the best customer relationships in the industry with 95% of the Fortune 1000 companies among our 225,000 loyal customers. Here, you'll bring your expertise and creativity to a workplace that thrives on continuous improvement. Here, you'll be part of a global workforce that embraces the differences among us. And here, we'll encourage you to Climb Higher for the benefit of our customers and each other. There is so much more, but enough about us. We can't wait to hear about YOU.

As part of the Release of Information Team, interprets and responds to requests for protected health information. Ensures the privacy of the patient by safeguarding and protecting protected health information in the performance of duties. Fulfills release of information requests in an accurate and professional manner within timeframes established in contracted Service Level Agreements with the customer. Adheres to Customer policy and Iron Mountain policy, as well as state and federal regulatory guidelines surrounding the release of protected health information. Reproduces protected health information using a variety of technologies, including photocopiers, scanners and facsimiles. Performs data entry functions, utilizing Iron Mountain's tracking application, to log, monitor, and complete requests for information. Provides routine service to customers regarding release of information requests, and the retrieval and delivery of protected health information and materials on-site at customer facilities and at designated Iron Mountain Record Centers. Periodically, attends meetings and/or training to keep abreast of industry and regulatory changes effecting release of information functions.

PAY: $16 per hour (paid biweekly)

SCHEDULE: Monday - Friday

HOURS: 8:00 AM - 4:30 PM (FULL TIME )

LOCATION: 3000 2nd Ave S Birmingham, AL 35233

RESPONSIBILITIES:

• Manager large amounts of queries to be printed and faxed out
• Follow communication "script" when handling different topics
• Verify the accuracy and quality of information to requestor
• Reproduce the requested information according to Service Level Agreement timeframes and in accordance with the authorization and/or legal requirements when sending out faxes
• De-escalate situations involving dissatisfied customers, offering patient assistance and support

REQUIREMENTS:

• Knowledge of HIPPA or experience with medical records.
• Previous experience in a customer support role up to 6 months experience
• Strong phone and verbal communication skills along with active listening
• Familiarity with medical terminology, CRM systems, and practices
• Customer focused and adaptability to different personality types
• Have high school diploma or equivalent (GED)
• Minimum of 6 months experience in data entry, use of fax machine, and Windows OS
• Walk, stand and sit for extended periods of time

Iron Mountain is an equal opportunity employer, and does not discriminate on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, marital status, age, sexual orientation, disability, veteran status or other legally protected classifications under applicable federal, state, or local laws in making employment decisions.

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Category: gja_Operations Group