Room Service Manager - The Cosmopolitan
Job Description
PRIMARY PURPOSE:
As a Room Service Manager, you will be responsible for the daily operations of the Restaurant. You will also set the stage for guest experience with your welcoming smile and service. By understanding their unique stories and needs, you will own their experience to create WOW memories they will carry with them far and beyond their stay with us.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
- Provide leadership in the development and monitoring of fiscal budgets, division operations, and marketing strategies to produce both short term and long-term profitability
- Provide leadership and direction in the development, execution and measurement of guest service standards within the division consistent with the company's core service standards and brand attributes
- Establish positive guest relations with all patrons of the restaurant; maintain a rapport with guest and comply with all requests and meet guest expectations to build a positive reputation and return business
- Work closely with the Executive Chef; ensure the guests special culinary requests are met
- Respond to unusual events or circumstances requiring high-level management attention and inform the VP and Executive Director of Food and Beverage of situations requiring his/her attention
- Perform other job-related duties as requested
KNOWLEDGE, SKILLS, AND ABILITIES:
- Understanding of F&B division, budgeting, profit and loss statement, labor costs, food and beverage costs, and operation expenses
- Ability to communicate effectively, concisely and logically in a timely manner and at an appropriate level, while maintaining confidentiality
- Able to lead and mentor a team
- Ability to multi-task and work well in a fast paced, team-oriented environment
- Excellent organizational skills to function effectively under time constraints and within established deadlines, with particular attention to detail
- Effective listening abilities with strong judgment skills
- Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts
MINIMUM REQUIREMENTS:
- High school diploma or equivalent
- Two (2) years related experience
- Work varied shifts, to include weekends and holidays
PREFERRED:
- One (1) year of management experience
- Two (2) years of college education in a related field, and/or equivalent work experience in F&B
- Five (5) years of experience in the hospitality industry and experience in scheduling and staffing
- Knowledgeable of Culinary Union Bargaining agreement
- Experience working in a similar resort setting
Date Posted
04/15/2023
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Subjectivity Score: 0.9
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