Room Service Order Taker - MGM Grand

PRIMARY PURPOSE:

The primary responsibility of the Order Taker is to accurately record in-room dining orders placed by guests, upsell menu items, and ensure a flawless guest experience. Must keep a clean work station and ensure guest satisfaction.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Knowledgeable of entire menu, proper food presentation, and wine selection for up-selling of items
• Take and place order into POS system, distribute order to serving staff, send information to cook station, and ensure timely pickup of order
• Advise owner and guest of delivery time and ensure order is delivered to suite in a timely fashion
• Distribute orders to servers evenly and efficiently, log service runs, maintain a cash bank and ensure funds are correctly accounted for
• Ensure supplies are available in the service area
• Maintain an organized, clean and presentable environment; maintain constant awareness of sanitation, safety and accident prevention
• Perform other job-related duties as requested

KNOWLEDGE, SKILLS, AND ABILITIES:

• Ability to multi-task and work well in a fast paced, team-oriented environment
• Effective listening abilities with strong judgment skills
• Knowledge of accommodations room capacities, amenities, and menu items including standard and alcoholic beverages
• Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts

MINIMUM REQUIREMENTS:

• Work varied shifts, to include weekends and holidays

PREFERRED:

• One (1) year of experience in a restaurant as a Bus or Food Runner
• Experience working in a similar resort setting