Routing Analyst

Join Us as a Routing Analyst: Unleash Your Analytical Superpowers!

Are you ready to dive into the heart of our Global Carrier Network Operations analysing data like a detective to uncover trends optimize quality manage costs and keep our client traffic flowing smoothly? If so Vonage has the perfect role for you!

What You'll Do:

• Be the Master of Routing : Take charge of a portion of our Routing table as well as analyse strategise and make decisions that impact the quality and cost of our services.

• Complex Analysis Extraordinaire : Delve into the intricacies of traffic types balancing the delicate scales of cost versus quality and ensuring our prices are just right.

• Quality Guardian : Respond to Quality Alerts swiftly maintaining the gold standard of Quality of Service as per industry norms.

• Optimisation Wizard : Manipulate and fine-tune our routing selections to optimise costs or enhance quality ensuring our customers get the best experience possible across a range of regional countries.

• Champion of Efficiency : Identify bottlenecks in our internal tools and collaborate with key stakeholders to remove obstacles making our day-to-day operations smoother than ever.

• Data Dynamo : Provide invaluable data analysis to various stakeholders across functions supporting our cross-functional needs with your analytical prowess.

• Operational Maestro : Handle day-to-day operational tasks with finesse ensuring our SMS and Voice termination services meet and exceed our Service Level Objectives.

Essential for the Role (Must Have):

• Experience : 2-3 years of experience in Cost/Price analysis Voice and SMS routing or Tech Support positions setting the stage for your expertise.

• Tool Proficiency : Mastery of MS Office/Google equivalent data analysis tools is a must with exposure to Business Intelligence tools like PowerBI or Tableau adding to your arsenal.

• Analytical Skills : Strong analytical skills are your bread and butter guiding your decisions and uncovering insights.

• Global Mindset : Ready to thrive in a global fast-paced environment adapting your working style to meet objectives with ease.

• Communication Skills : Excellent communication skills to convey your findings and collaborate effectively with teams across the globe.

Nice to Have for the Role:

• Project Management : Experience in project management adds another dimension to your capabilities.

• Telecom Exposure : Familiarity with the telecommunications industry provides valuable context.

• API and Cloud Communications : Exposure to API and cloud communications industry is a bonus.

• Tool Familiarity : Knowledge of tools like Confluence JIRA and Zendesk enriches your toolkit making you an even more versatile asset to the team.

Ready to embark on a thrilling journey where your analytical skills make a real difference? Apply now and join us in shaping the future of global communications at Vonage!

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