Routing Manager

Telnyx · Remote

Company

Telnyx

Location

Remote

Type

Full Time

Job Description

About Telnyx

Telnyx is a global connectivity platform and partner that powers carrier-grade services on an in-house built, private, cloud-agnostic IP network. We power voice, messaging, video, wireless, numbering, fax, security, and networking solutions for businesses all around the world. Whether we’re processing mission-critical communications, hosting enterprise-grade contact centers, or powering simple in-app messaging and calling, our APIs make secure, high-fidelity connectivity the new standard. We’re working to democratize worldwide access to real-time communications over the internet.

The Routing Manager will be a critical part of the Business Operations team, executing on the routing plan as defined by the Vendor Relations Director.
 
The Role
We are looking for someone who will work within our awesome Business Operations team, championing and leading the efforts to optimize quality and cost for outbound and inbound voice services.
You will work on creating internal tools and processes to be used across the company, have the opportunity to make a huge impact on our growing company, solving complex problems as we scale.
 
In This Role You Will
  • Be the first line of defense for quality control - monitor outbound traffic flows.
  • Maintain Preferred Vendor Routing List per destination.
  • Modify routing to resolve quality issues and optimize profitability.
  • Test routes and isolate quality issues, escalate resolution to NOC / Vendor Management.
  • Maintain Trouble Destinations List and Target route list, which will dictate what to purchase.
  • Perform regular capacity analysis and monitoring for outbound and inbound traffic.
  • Check accuracy of generated targets.
  • Proactively find way to lower costs.
  • Monitor volume commitments for outbound traffic
  • Communicate dial-code updates to PCR (Price/Cost/Revenue) squad.
 
You May Be A Fit If You Have
  • 6+ years of telecom experience with international or US domestic traffic management
  • Experience with technical project management
  • Comfort working with relational databases and SQL
  • Experience in a high paced telecom environment.
  • Deep knowledge of telephony concepts and best practices
  • Familiarity with voip protocols, network architecture, routing, rating, and traffic management.
 
 
What It Is Like To Work At Telny
 
Telnyx is a complex machine with a simple purpose: connect people. We are an intelligen telephony engine, the beating heart of the Telnyx service that routes data along the pathways of our global, private network. We are drop-in APIs for hooking applications into our products, and an administrator portal that puts unprecedented control of configuring and orchestrating the Telnyx service into our customers’ hands.
 
We’re also an organization of industry experts and engineers focused on solving problems and building solutions. We’re a concierge customer success team and a 24/7 support team. We’re a communications partner, focused on agile and endless innovation, not a telecom slogged in antiquated processes and anti-competitive regulation. We keep the conversation going: the always-on, omnichannel, enriched conversation that the modern world demands.
 
Communications are coming untethered from devices, and more and more, they’re migrating into our everyday platforms: our social media, our work applications, and our collaboration tools. But, that move started before there was infrastructure to support it—the modern internet will never offer the speed and consistency that real-time communications require. So, we built a network that does and a cloud platform tuned for real-time communications at every layer. Telnyx is the connective matrix, a worldwide nervous system, a high-speed rail tunneling through the information superhighway. We’re the foundation for calls, texts and messaging today, for the internet of things, augmented reality and “communitainment” tomorrow, and for whatever enterprising imaginations can dream
up after that.
 
We’re Telnyx. We’re the future of communications.
 
At Telnyx, we're looking for people with passion, grit, and integrity. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some
extraordinary twists and turns. At Telnyx, we welcome diverse perspectives and people who think rigorously and aren't afraid to challenge assumptions. Join us
 
#LI-KG1
#LI-REMOTE
 

Bring Your Authentic Self to Telnyx

Telnyx is committed to building a team full of diverse perspectives, various backgrounds and different minds. We believe diversity drives innovation. We are committed to building a culture where difference is valued and creating avenues of equity for underserved groups. While we are still a work in progress, we are actively seeking folks who are  passionate about building a place of belonging for everyone. 

How we work

We’re a connectivity and networking leader, with industry experts and engineers who have built our cloud-agnostic platform in-house, from the ground up. We’re a concierge customer success team and a 24/7 support team. We’re a communications partner, focused on agile innovation, not a telecom slogged in antiquated processes and anti-competitive regulation. We’re an enterprise-grade conversation enabler, powering the global, enriched, multi-channel communications that today’s customers demand.

We're looking for people with passion, grit, and integrity. We believe in transparency, proactivity, and mutual respect. We provide the high-grade tools that help you do your best work, and keep up the collaborative habits that help everyone stay in the loop. No matter where you're based or which team you’re on, you’re plugged in, supported, and helping to shape the future of communications. 

You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At Telnyx, we welcome diverse perspectives, rigorous thinkers and assumption challengers. Are you ready to join us?

Explore More

global connectivity platform Jobs carrier-grade services Jobs private Jobs cloud-agnostic IP network Jobs wide range of solutions Jobs More Jobs at Telnyx Jobs in Remote
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Date Posted

11/18/2022

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