RPA Developer - India

Why ClearSource?
ClearSource is passionate about our Core Values!

• Customer First – We share an intense passion for creating an exceptional customer experience.
• Personal Accountability – Commit to do the right thing and do it.
• Humble Courage – Be brave enough to seek, deliver, and accept feedback.
• Hungry – Do your best every day to make great things happen.
• Happy & Healthy – Choose well, live well.

Do these values resonate with you?
Do you strive to provide an exceptional, authentic customer experience every day?
If the answer is yes, then ClearSource is looking for you to join our team as a RPA Automation Developer. You should be a driven and motivated person ensuring designing, developing, and implementing automation solutions that optimize business processes, reduce manual workload, and improve efficiency within the organization. Drives digital transformation through automation, leveraging RPA tool and ITSM tool to streamline operations, enhance service delivery, and empower the organization to achieve greater efficiency.
Enjoy these outstanding perks and benefits: 

• Competitive salary
• Medical and Accidental Insurance (with free dependents)
• Paid time off (PTO)
• Outstanding career growth
• Passionate, energetic & innovative work culture
• Friendly, team-driven environment
• Skills and leadership development

What you will do as an RPA Automation Developer

• Analyze business processes and identify opportunities for automation within the organization.
• Design, develop, and implement RPA solutions using Power Automate and other relevant tools to automate workflows and repetitive tasks.
• Customize and configure automation scripts, bots, and flows to meet the specific needs of the organization.
• Integrate the ticketing system/ITSM tool with other applications and services using Power Automate connectors and APIs or other RPA tools to enable end-to-end automation.
• Optimize existing workflows and automation processes for performance, scalability, and reliability.
• Ensure seamless data flow between the ticketing system/ITSM tool and other business systems.
• Conduct thorough testing of developed automation solutions to ensure they meet the desired outcomes and perform reliably in production environments.
• Debug and resolve issues identified during testing or reported by users, ensuring minimal disruption to business operations.
• Implement best practices for version control, documentation, and change management.
• Work closely with business stakeholders, process owners, and IT teams to gather requirements, understand pain points, and align automation solutions with business goals.
• Provide training and support to end-users and other team members on the use of automated workflows and processes.
• Ensure that automation solutions adhere to security, compliance, and governance standards.
• Proactively identify new opportunities for automation and process improvement within the organization.
• Provide recommendations and best practices for expanding automation capabilities across different business functions.

What ClearSource Needs from You
 

• Bachelor’s degree in computer science, Information Technology, Engineering, or a related field.
• Proven experience (4+ years) in RPA development with a strong focus on RPA tools and ITSM tools, preferably Power Automate and Freshservice ticketing system.
• Hands-on experience in designing, developing, and implementing automation workflows within Freshservice ticketing system or any ITSM tools.
• Experience with API integrations, scripting, and leveraging Power Automate connectors.
• Experience with AI, machine learning, or other advanced automation technologies is desirable.
• Familiarity with cloud platforms like Azure/M365 (preferred) AWS, or Google Cloud.
• Knowledge of software development lifecycle (SDLC) methodologies, such as Agile or Scrum.

Technical Skills:

• Proficiency in any RPA tools such as UiPath, Automation Anywhere, or Blue Prism, Lambda and Power Automate (preferred), including advanced flow creation, error handling, and optimization.
• Proficiency in any ITSM tool such as Freshservice (preferred) or Jira, Service Now, Zendesk, including its API, customization options, workflow automations and service management processes.
• Solid understanding of REST APIs, JSON, and webhooks.
• Excellent problem-solving and analytical skills.
• Strong communication and collaboration skills. (This candidate will work with potential clients, will handle client projects)
• Ability to manage multiple projects and prioritize tasks effectively.