RPA Support

Job Description

Skills and Knowledge: 

· Ability to communicate abstract concepts with business stakeholders; 

· Ability to coordinate with all levels of the organization to design and deliver technical solutions to business problems. 

· Ability to both understand a business process from a workflow diagram and to conceptualize it as an automated solution. 

· Background in IT architecture 

· Experience with developing and implementing automated RPA processes 

· Experience with RPA design patterns and practices including queue management

Experience: 

· 3 years of IT support experience; 

· At least 6 months of experience in RPA support 

· Agile development experience 

· UiPath experience and certification required 

Role description: 

· Provides support to IT roles within the organization for RPA prerequisites implementation, IT environments setup, installing software, testing and production cut-over; 

· Develop and maintain workflow standards; 

· Create and maintain a library of all developed workflows for all processes; 

· Solve technical issues related to the RPA platform  

· Troubleshooting the basic network, application and access issues on Level 1 and Level 2 Basis 

· Determination of root cause of incidents (configuration vs. defect) 

· Liaison with appropriate teams for the development of corrective actions or viable workarounds to resolve incidents 

· Provides for the ongoing operations, availability and stability for RPA infrastructure such as Servers, network and VM guest as per requirements and business directives. 

· Creates and maintains appropriate documentation under RPA Support team to ensure up to date inventory of infrastructure and processes  

· Bridging between various team and if needed involving vendor support. Taking ownership of any issue reported on RPA platform. 

. Should be willing to work in different shifts (including night shifts)