RVP, Customer Success

Position Overview

Candex is hiring a RVP, Customer Success responsible for launching new clients and developing customer relationships that promote retention, loyalty and growth. You will cover worldwide customers, track record thriving in a high growth startup, have a strong understanding of Procurement customers.

Our Strategic RVP, Customer Success works closely with customers to ensure high levels of satisfaction, identify growth opportunities and support issue resolutions.  You will be responsible for full account management including strategic positioning, product promotion and driving the customer organization's adoption of Candex. In addition, you will provide technical support to customers with the goal of increasing product satisfaction and to provide feedback to the Product Development team to improve product offerings.

The Role

• Oversee and drive launch of new clients including executive account management, strategic positioning, building and demonstrating the value proposition, technical coordination, training & communications plans
• Identify key client contacts to build a network, connect with SMEs, users and drive adoption
• Oversee and address any client or supplier support or technical issues
• Perform data analytics and watch KPIs to drive Candex usage and revenue growth
• Conduct Business Reviews with Clients, including executive sponsors
• Provide projections per client and measure progress against projections
• Identify and execute on new business and client expansion opportunities
• Identify product enhancements, improvements or expansions in order to meet the needs of Candex customers and create value for the organization and our clients
• Understand of Candex's products inside and out
• Create policies and procedures to optimize customer experience
• Support sales as needed

Qualifications

• Relevant experience in Procurement, Procurement Operations, or Procurement transformation 
• Experience working with large Fortune 500 companies
• Fantastic interpersonal leadership and influencing skills. 
• Highly organized and an excellent communicator, both oral and written
• You are capable of influencing clients to do more, while building relationships and establishing trust 
• You are self-motivated and self-directed, constantly seeking out new contacts and coming up with innovative approaches to grow Candex' business

Core Skills

• Bachelor’s or Advanced Degree preferred in areas such as Business, IT, Purchasing, Finance
• Proficient in Google Suite and Microsoft Office Suite, specifically Excel and PowerPoint
• Knowledge of customer service practices
• Technical aptitude and ability to learn software programs
• Knowledge and/or experience with Purchasing systems and processes (Ariba, Coupa, SAP, Taulia, etc.)
• Knowledge and/or experience with Accounts Payable and Payment processes & software
• Experience with Customer Relationship Management (CRM) software
• Business fluent in a second language is a plus

Why Work With Us

• We are humble, hungry, intelligent and collaborative 
• Unlimited PTO and a flexible working environment
• We offer comprehensive medical, dental, and vision, Flexible Spending Account,  Health Savings Account (with an employer contribution) 
• We also provide Life Insurance, Short Term Disability and Long Term Disability
• Wellbeing benefits through Employee Assistance Program, Spring Health and OneMedical
• 401(k) Retirement Plan
• Home Office Setup
• Team-building off-sites and outings