SA Operations & Payments Team Lead

As the Operations, Payments Team Lead here at Sporty Group, you will be responsible for supporting the payments function within South Africa, focusing on managing fraudulent activities, implementing risk management strategies, optimizing payment performance, and enhancing payment acceptance rates. The ideal candidate will have a strong background in payments, fraud risk management, and team management, with a proactive approach to operational excellence.

Responsibilities:

- Monitor and improve payment performance metrics, including conversion rates, payment acceptance rates, and transaction success rates

- Drive initiatives to improve payment acceptance and conversion rates by optimizing payment gateway configurations and testing new payment methodsAnalyze payment data to identify trends, optimize payment routes, and enhance overall performance

- Collaborate with payment service providers (PSPs) to resolve issues

- Work closely with the fraud team to develop robust fraud prevention frameworks, activate trigger alerts and respond to emerging threats

- Conduct risk assessments, identify vulnerabilities, and implement controls to minimize financial and reputational risks

- Maintain up-to-date knowledge of industry trends, regulatory requirements, and fraud techniques to ensure effective risk mitigation

- Analyze data to identify the root causes of payment failures and implement corrective actions

Requirements:

- Bachelor’s degree in Finance, Business, Risk Management, or a related field

- Experience in payment operations, fraud management, or risk management within financial services, fintech, e-commerce, or a related industry is required

- At least 2 years of experience in a team lead or supervisory roleStrong understanding of payment processing, fraud prevention strategies, and risk management practices

- Proven experience working with payment gateways, PSPs, fraud detection systems, and risk management tools

- Excellent analytical skills with the ability to interpret complex data and make data-driven decisions

- Strong communication and interpersonal skills, with experience working in cross-functional teams

Benefits

Quarterly and flash bonuses

Flexible working hours with core hours between 12:00pm-17:00pm

Top-of-the-line equipment

Referral bonuses

28 days paid annual leave

Annual company retreat

Highly talented, dependable co-workers in a global, multicultural organisation

Our teams are small enough for you to be impactful

Our business is globally established and successful, offering stability and security to our Team Members

Our Mission

Our mission is to be an everyday entertainment platform for everyone

Our Operating Principles

1. Create Value for Users

2. Act in the Long-Term Interests of Sporty 

3. Focus on Product Improvements & Innovation 

4. Be Responsible 

5. Preserve Integrity & Honesty 

6. Respect Confidentiality & Privacy 

7. Ensure Stability, Security & Scalability 

8. Work Hard with Passion & Pride

Interview Process

30 minute TestGorilla Assessment

Virtual 30 minute screening interview with a Talent Acquisition Specialist

Virtual 90 minute final interview loop with 3 x Team Members (30 minutes each)

24-72 hour feedback loops throughout process

Working at Sporty

The top-down mentality at Sporty is high performance based, meaning we trust you to do your job with an emphasis on support to help you achieve, grow and de-block any issues when they're in your way.

Generally employees can choose their own hours, as long as they are collaborating and doing stand-ups etc. The emphasis is really on results. 

As we are a highly structured and established company we are able to offer the security and support of a global business with the allure of a startup environment. Sporty is independently managed and financed, meaning we don’t have arbitrary shareholder or VC targets to cater to. 

We literally build, spend and make decisions based on the ethos of building THE best platform of its kind. We are truly a tech company to the core and take excellent care of our Team Members.