SaaS PS Consultant

This job is permanently 100% remote with some travel to customer sites.

The Sales Professional Services Consultant will work closely with onboarding and sales teams to customize software and train customers in its use. As a start-up company in the middle of scaling, the role will require you to be a jack-of-all-trades. You'll end up working on things like customer success, upsells, onboarding, customer tasks, product demos, training, and be a subject matter expert for all things related to patient access to care. Candidates excited about creating a great customer experience would be a great fit for this role.

Experience

• Experience training and onboarding a complex software product that requires lots of customization
• Understand and document contact center workflows, both for clinical & non-clinical
• Our ideal candidate has experience in a Contact Center Ops inside healthcare
• Partner with internal team members to scope and deliver new client opportunities
• Design solutions and surface issues before they become real problems
• On-time delivery of client onboarding projects
• Manage potentially unmotivated or demanding client personalities
• Experience leading executives to the right decision
• Familiar with Schmitt-Thompson Clinical Content
• Foster a collaborative environment within the project team
• Nursing certification and experience a plus
• Familiar with Keona and Health Desk a plus

• 2+ years’ experience delivering complex software solutions
• Proficient at presenting to groups & executives (demo)
• Fantastic customer service
• Proficiency in SQL, Excel, and Visio
• Superior time management, prioritization, and coordination skills
• Self-motivated & able to see own way to hit deadlines
• Works well in an unstructured, sometimes ambiguous environment
• Willing to work 100% remote with possible travel (once COVID is over)

All your information will be kept confidential according to EEO guidelines. 

Only US residents will be considered for this opportunity