SaaS Site Reliability Engineer(SRE)

Come create the technology that helps the world act together

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people's lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.

We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work.

The team you'll be part of

The Nokia CNS SaaS SRE Operations department is looking for a strong and motivated Site Reliability Engineer (SRE). This role is designed around a lead position within the team that will help shape processes, tools, and capabilities and take the SaaS SRE team to world class quality and capability!

As Nokia's growth engine, we create value for communication service providers and enterprise customers by leading the transition to cloud-native software and as-a-service delivery models. Our inclusive team of dreamers, doers and disruptors push the limits from impossible to possible.

What you will learn and contribute:

This SRE lead position will be a key role in the ongoing success of the SaaS business and protecting customer Annual Recurring Revenue by assuring service reliability and instilling absolute confidence in service quality and security.

Are you passionate about solving problems?
As part of our team, you will:

This position will be a part of the CNS SaaS SRE center of excellence that will be responsible for:

• Recover, restore, and build self-recovery capability for cloud-native services and components (AWS, GCP and Azure)
• 24x7x365 Service Assurance for SaaS applications (use cases) deployed across all public cloud hyperscaler providers that CNS SaaS will have.
• L1/L2 Site Reliability Engineering Operations (event & incident management, change management and execution, security and privacy compliance remediation and mitigation)
• Provide technical and operational leadership over Agile DevOps practices including documentation, iteration, planning, scheduling, coordinating and executing
• Help devise and execute strategies for accomplishing service assurance improvements using creative and cost-effective means and methods
• Encourage and foster SRE contribution and input/participation in continuous service improvements - both technical and procedural
• Collaborate with team members and peers/partner organizations to determine and define best practices that bring benefits to SRE Operations and the SaaS organization
• Work with Product Managers and R&D teams of SaaS applications (use cases) to determine and support service-level agreements (SLAs), service-level indicators (SLIs) and service-level objectives (SLOs)
• Understand that 100% reliability of component services is not expected, and failure is planned for and accepted/accounted for
• Partner with R&D teams of SaaS applications (use cases) and SaaS Delivery & Operations Framework DevOps to improve quality, reliability and resilience of overall SaaS capabilities

Your skills and experience

You have:

• Bachelor's degree or equivalent experience required
• At least 5 years of operations, support, SRE, DevOps or related experience, Strong communication skills, including ability to create presentations or dashboards.
• Experience or familiarity with public cloud native services and components (AWS, GCP, Azure)
• Experience or familiarity with DevOps technologies (examples: GitHUB, Terraform/Terragrunt, etc)
• Experience or familiarity with Kubernetes and related technologies (docker, helm, k8s API)
• Experience with ticketing systems like SF.com, Zendesk, Jira including process and even API integrations
• Experience with documentation management using Confluence, SharePoint and MS Teams
• Auto-recovery DevOps for continuous service improvement
• L2/L3/L3 Application support integration with BU and Product teams

It would be nice if you also had:

• Change management
• MOP/SOP planning and execution. SLA/SLO commitment and attainment.
• Capable of working in a diverse, global environment.
• Self-directed, can interpret and extrapolate requirements and priorities from shared contents or communications
• Create, organize, and adhere to documentation for processes, procedures and maintenance.
• Assure accuracy of and actively populate Knowledge Management contents and documentation.
• Participate in 24x7x365 on-call rotation schedule (taking shifts in a follow-the-sun support model).

What we offer

Nokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

Company Culture: We believe our people are our greatest asset and we aim to foster a fun, challenging, positive, and inclusive work environment. We offer 1-on-1 mentorship, learning and development opportunities, global impact and interaction, and flexible work/life balance.

Nokia is committed to inclusion and is an equal opportunity employer.

Nokia has received the following recognitions for its commitment to inclusion & equality:

• One of the World's Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
• Workplace Pride Global Benchmark
• LGBT+ equality & best place to work by HRC Foundation

At Nokia, we act inclusively and respect the uniqueness of people.

Nokia's employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.

We are committed to a culture of inclusion built upon our core value of respect.

Join us and be part of a company where you will feel included and empowered to succeed.