Safe Ride Support Specialist
Job Description
Who we are
HopSkipDrive’s mission is to create opportunity for all through mobility. Our safe, innovative youth transportation solution is used by over 450 school districts, charter schools, non-profits and government agencies, and busy families to get kids where they need to go.
With nearly 500,000 yellow buses on the road every day and 3.5 billion miles driven a year, student transportation is the largest mass transit system in the US. And while districts spend $25 billion annually on transportation, only 30% of kids get to school on a bus every day. Add to the equation a crippling bus driver shortage and increasing needs for individualized transportation solutions, and it is clear the current system is expensive, inefficient, and ripe for disruption.
We create personalized transportation solutions from one to many, and everything in between.
We’re a company with heart
Our partnerships with school districts, child welfare agencies, and nonprofits ensure equitable educational access for our most vulnerable populations, including youth in foster care, youth experiencing homelessness, and youth with special needs.
We understand that the difference between struggle and success can sometimes be as simple as the ability to show up, which is why we’re on a mission to use innovative technology, coupled with operational expertise and new thinking to help kids reach their full potential by providing a safe, dependable way to get them where they are going.
We’re an awesome place to work
Our company culture has been well-recognized — HopSkipDrive has been named Fast Company Most Innovative Companies, Best Places to Work lists from Built in LA, Comparably, Inc., and the Los Angeles Business Journal. Comparably also named us to the Best Company for Professional Development, Best CEO, and Best CEOs for Women lists.
We’re growing rapidly
Founded by three moms as a solution to their own transportation challenges, we now serve 12 states and 22 metros across the country and continue to expand at a rapid pace, twice making the Inc. 5000 and Deloitte 500 Fast-Growing Technology lists. Backed by top-tier venture capital firms, HopSkipDrive has raised $100M in funding to date.
Who you are
You are looking for a challenging and rewarding experience. You are inspired by our vision and the opportunity to define a new category in an incredibly fast-growing market. You are excited to learn, grow and collaborate so we can achieve our mission of creating opportunity for all through mobility.
At HopSkipDrive, we know that challenges require different approaches, unique perspectives and new ways of thinking. We are building a team of creative problem-solvers from many different backgrounds.
As a Safe Ride Sr. Support Specialist, you will need to exude calm under pressure and quick thinking to prioritize the safety of the HopSkipDrive community. You will be an excellent communicator who understands how important it is to communicate quickly and often. You are a master of multitasking and can stay calm and organized in chaos. You own your mistakes and never make the same one twice.
You humbly offer support, training and direction to teammates. Others are inspired and encouraged by you. Accountability for yourself is a priority. Maintaining confidentiality is something you value.
Your Primary Responsibilities & Qualifications
- Request, review and verify submitted compliance documents
- Pause, reactivate and offboard CareDrivers
- Process CareDriver profile changes
- Ensure local business licenses are maintained
- Utilize continuous monitoring systems to enroll & un-enroll CareDrivers
- Process CareDriver advanced qualification documentation
- Partner with Operations Associates to prioritize efforts where drivers are needed most.
- 1+ years of Operations experience at a high-growth company.
- Drive to excel in everything you do.
- Excellent communication skills
- Demonstrated ability to work independently and remotely.
- Proficiency in Excel, Word and Google Docs a plus.
Equal Opportunity Employer
HopSkipDrive is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected class. HopSkipDrive is also proud to operate as a drug-free workplace.
Date Posted
08/01/2023
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