Sales Admin & Support

An extraordinarily talented group of individuals work together every day to drive TNS' success, from both professional and personal perspectives. Come join the excellence!

Overview

The primary focus is to provide excellent support to the Sales and Account Management teams which will ensure they are able to pursue their targeted sales activities.

Responsibilities

• Provide a full administrative support service to the Sales Team
• Keeping customers informed on the progress of their orders and ensuring they are notified of any possible delays
• Manage day-to-day customer enquiries and activities to support the Account/Sales Managers
• Screen and respond to all incoming telephone calls and take action as appropriate
• Place customer orders through TNS or vendor portals
• Manage the legal documentation/ Contracts process
• Maintain relevant order information and tracking progress of projects
• Documentation support and record keeping
• Maintain accurate data entry of all sales activity and where applicable assist in the preparation of regular forecasts to enable forward planning
• Maintain the data accuracy of our customer orders in our internal Remedy database
• Maintain the data accuracy of our customer order tracker spreadsheets
• Maintain the company databases which include MS Access, Remedy & Excel spreadsheets used for recording new and existing customer technical information 
• Produce weekly, monthly and ad hoc transactional reporting for customers and internal use.
• Establish and maintain effective communication links with other company departments to identify all sales opportunities
• Occasionally liaise with 3rd Party suppliers ensuring trouble tickets are progressed to satisfactory conclusions within agreed Service levels.
• Delivery of tasks to the required time, cost & quality requirements
• Develop an understanding of the company procedure and process and always work in adherence to these departmental delivery processes, procedures, work instructions, forms & templates
• Develop and maintain an understanding of TNS products
• When required, direct interface with customers, verbally and written, to deliver quality services and handling customer expectations
• Working with the Account Managers, Identify and exploit new sales opportunities with existing and potential customers
• Other duties as assigned

Qualifications

• A Levels/GCSE’s or equivalent in English and Maths.
• Alternatively, formal Telecommunications / Data communications training
• Formal project related training

Optional Desired Qualifications:

• Experience in one or both of the following areas – Telecommunications/ Payments or IT services
• Worked in a customer facing environment,
• Worked in the customer service or service delivery department 
• Knowledge of TCPIP
• Experience in a Sales Support function

Personal Attributes and Key Behaviours:

• Strong organizational, verbal and written communication skills
• Self-motivated and ability to exercise independent judgment
• Ability to establish and maintain effective working relationships with others and be a team player
• Ability to provide project leadership, coordination, guidance and drive issue resolution
• Quick thinking and able to work in a fast-paced and dynamic environment
• Ability to respond to frequent pressure and demands to meet deadlines
• Ability to manage multiple projects at the same time
• Ability to work with minimal supervision
• Commitment to protect confidential company information
• A professional, positive and friendly manner
• Must be available to work core office hours, Monday through Friday
• Excellent telephone skills
• Good interpersonal skills
• Ability to maintain computerised records
• Good attention to detail
• Good competency in Microsoft office tools
• Ability to work as part of a team and use initiative

If you are passionate about technology, love personal growth and opportunity, come see what TNS is all about!

TNS is an equal opportunity employer. TNS evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.