Sales Administration Team Lead

Company Description

Sales Administration Team Lead

Are you ready to develop the future of retail?

As the world’s leader in IoT and data technologies for commerce, our mission is to help retailers and brands use digitalization to become more efficient, more intelligent, and more sustainable—and in doing so, enable more positive commerce.

VusionGroup is a fast-growing, fast-paced retail tech company. We believe that by thinking big and working together as one team—agile thinkers, tech makers, and change agents—we can build the largest retail IoT platform in the world.

Job Description

We build. We create impact.

The Sales Administration Team Lead is responsible for leading, mentoring, and supervising a team of sales administrators.

This role involves overseeing the processing of quotes, coordinating with the sales team to manage customer inquiries, implementing process improvements, and ensuring a smooth flow of information within the team and across departments. The Team Lead will also be responsible for developing and presenting regular reports on overall sales performance and administrative metrics.

• Team management
  • Lead, mentor, and supervise the sales administration team.
  • Conduct regular team meetings to ensure effective communication and alignment of goals.
  • Monitor team performance and provide feedback and guidance for continuous improvement.
  • Manage and prioritize the team’s workload to ensure timely completion of tasks.
• Sales support
  • Oversee the processing of quotes to ensure accuracy and timeliness.
  • Coordinate with the sales team to manage customer inquiries and resolve issues promptly.
  • Ensure high standards of customer service are maintained.
• Customer communication
  • Handle select customer accounts directly, maintaining effective communication and addressing any concerns or issues.
  • Build and nurture relationships with key customers to enhance satisfaction and loyalty.
  • Provide personalized support and follow-up to ensure a positive customer experience. 
• Process improvement
  • Identify and implement process improvements to enhance efficiency and effectiveness.
  • Maintain and update SOPs for the team.
  • Work on promoting the customer portal to enhance user engagement and satisfaction.
  • Support the manager with various ongoing projects to drive business objectives.
• Collaboration
  • Act as a liaison between the sales team, logistics, CST, and SE to facilitate smooth operations.
  • Ensure a smooth flow of information and prompt resolution of issues across departments.
• Reporting
  • Ensure accurate order processing and recurring Cloud invoicing. 
  • Develop, prepare, and present regular reports on sales performance and administrative metrics and interpret the results to lead to specific actions or improvements.
  • Track KPIs and analyze to implement strategies for enhancing team performance and achieving business objectives.

Qualifications

Qualifications we’re looking for.

• Experience:

  • Minimum of 2 years of experience in sales administration or a similar role.
  • Proven experience in team leadership and management. 

• Skills: 

  • Proficiency in SAP, SF and Microsoft Office Suite.

  • Analytical thinking: strong analytical skills to track performance metrics and implement improvements.

• Abilities:

  • Excellent communication, organizational, and problem-solving skills.

  • Strong understanding of sales processes and customer service principles.

  • Leadership: ability to lead and motivate a team to achieve high performance.
  • Customer focus: commitment to providing excellent customer service and resolving issues efficiently.
  • Collaboration: ability to work effectively with different departments and manage cross-functional relationships such as product management and sales. 
  • External collaboration: ability to communicate with our SF and SAP integrators 
  • Process improvement: aptitude for identifying areas of improvement and implementing effective solutions.
  • Language skills: French and/or Spanish preferred, but not required. 

• Education:

  • Bachelor's degree in a relevant field or equivalent work experience.

We innovate. We help communities thrive. 

VusionGroup has an international presence in 19 countries. In joining us, you’ll be part of a globally distributed team of intellectually curious, committed, and collaborative co-workers.

The work is fast paced, challenging, and ambitious. Here, you will feel valued for your contributions as we reinvent modern commerce—together.

We feel supported. You will too.  

VusionGroup is a place where people feel safe, happy, and respected. We offer programs and benefits to support you in whatever comes next in your life, including: 

• Generous paid time off (PTO): 35 days PTO to enable work/life integration and promotes a culture of trust.
• Health & Wellness: Eligibility for healthcare benefits begin day one, plus retirement savings plans.
• Financial future: While retirement savings plans vary by country, we help you plan for your future.
• Family-First Support: Navigate family challenges with our assistance, securing time for both your loved ones and self-care.
• Hybrid work: Find your balance with two days working from home, three days in the office, plus the freedom to work anywhere for up to two weeks a year.
• Time off to volunteer and give back to your community.
• Career Growth: E-learning opportunities and workshops, and global mobility potential
• Commute benefits: up to $100/month per employee for commuting expenses.
• Philanthropy: Our company matches employee donations up to $500 per year for causes close to your heart. 

Additional Information

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