Sales Administrator

Company Description

Introducing Valeo Snackfoods, the powerhouse behind some of the nation's favourite snack brands! With an impressive lineup including KETTLE® Chips, Metcalfe’s® popcorn, Foxes, Poppets, Yellow Chips and Barratt classics like Wham!, Fruit Salads, Black Jacks, Refreshers, Sherbet fountain, and Dip Dab, we've got something for everyone's taste buds.

Job Description

We are seeking a detail-oriented and motivated Sales Administrator to support our sales team at Wallingford on a 9 month Fixed Term Contract. The Sales Administrator will be responsible for ensuring smooth and efficient operations within the sales department, managing customer inquiries, processing orders, and providing exceptional customer service. 

• Daily production of stock queries/stock at risk reports to identify potential shortages
• Notifying customers and NAMs regarding upcoming shortages using above report
• Weekly meetings with production/planning representative regarding bulk curd and sauces SKU’s to ensure customer lead times are met
• Order processing for all Valeo Foods brands received via EDI, email and phone using IFS system (cover required from 13:30-17:00)
• Liaising with 3rd party warehouses regarding issues with orders and deliveries.
• Invoicing of products held in and supplied from other warehouses (e.g. Balconi) using IFS system and external customer portals.
• Use of external systems (e.g. warehouse portals and delivery tracking sites) to monitor deliveries and deal with any issues
• Communicate with customers in a timely manner regarding delayed or short deliveries to ensure they get the best possible service
• Use of different customer portals to confirm orders, send invoices and book in deliveries
• Deal with customer queries
• Assist the Sales Admin Team with all aspects of order management and customer service
• Provide administrative support to Sales Account Managers when required

Qualifications

• Excellent communication and data entry skills
• Methodical approach to work, high level of attention to detail and problem solving skills
• Working knowledge of Microsoft Excel, Outlook and Word an advantage.
• Good organisational skills
• Good written and spoken English due to being a customer facing role.
• Friendly and outgoing personality
• Team player
• Ability and confidence to work independently (role likely to include some working from the office and some working remotely)

Additional Information

• 25 days holiday, plus bank holidays
• Matched pension scheme
• Death in service
• Cycle to work scheme
• Canteen
• Retailer discount platform
• Staff discount 
• And plenty more!