Sales Administrator

About JLG, an Oshkosh company

JLG began in 1969, when our founder, John L. Grove set out to resolve growing safety concerns in the construction industry. Since then we have been committed to understanding the challenges and delivering innovative solutions to the access market. We partner with customers to provide quality equipment, training opportunities and trusted support within the access industry. We are a global company, and our products—including mobile elevating work platforms, telehandlers, utility vehicles and accessories—can be found all over the world.

Work location Pune, India.

JOB SUMMARY:

The Sales Administrator is responsible for managing all incoming sales orders through the sales process from entry to final delivery. This role assists the Field Sales and Service Team along with internal operations by obtaining customer, product, and order information needed to process orders. The Inside Sales Representative position requires the ability to develop effective communication and positive working relationships with a strong focus on customer interfacing both internally and externally.

ESSENTIAL DUTIES AND RESPONSIBILITIES:  

These duties are not meant to be all-inclusive and other duties may be assigned.

• Manage inbound sales orders form order entry to final delivery, accountable for compliance with all pricing/terms, and partner with Operations and GPSC to have sales changes completed in a timely manner.
• Manage all customers inquiries regarding quoting, pricing, and configuring machine requests; including pricing, terms, delivery, and freight charges.
• Assist with inbound calls from customer accounts regarding questions on features, benefits, and configurations of any and all products.
• Coordinate with traffic department to ensure timely delivery on products to customers based on expected delivery time.
• Work with the Finance Department to have orders released from credit hold. Also, assist District Sales Managers to ensure deal sheets are properly completed in a timely manner.

MINIMUM QUALIFICATIONS:

• High School Diploma or equivalent.
• One (1) or more years of experience in customer service, sales, or related field.

PREFERRED QUALIFICATIONS: 

• Bachelor’s degree in Marketing, Sales, Business, or related field.
• Ability to encourage and adapt to change quickly.
• Ability to work independently and within a team structured environment.
• Proficiency with various web-based software applications including Microsoft Office Word, Excel, PowerPoint, SharePoint, etc.
• Experience in retail in a manufacturing industry.
• Superior level of professionalism.
• Strong verbal and written communication skills.
• Self-motivated and success-oriented.
• Strong customer service skills.
• Experience with evaluating pricing, market trends, and industry requirements.

WORKING CONDITIONS:

• Physical Demands: Frequent Sitting, Hearing, Talking, Visual, Typing, Fine Dexterity (small muscle movements), Manual Dexterity (use of hands); Seldom Walking/Running, Driving, Bending/Kneeling, Upper Extremity Repetitive Motion, Lifting/Carrying, Pushing/Pulling.