Sales Administrator SMB - German Speaking
Job Description
- Ensure quotes and other tasks are processed in a timely, efficient, and accurate manner, ensuring compliance with internal policies.Â
- Understand end-to-end processes across the deal flow process including roles and responsibilities of cross-functional support teams to quickly resolve issues. Â
- Update CRM (Salesforce.com) with conversationsand other pertinent information.Â
- Communicate effectively and efficiently with partners, distributors and the Sophos sales team progress on assigned tasks.Â
- Effectively communicate with Sophos partners and distributors using phone and our Sales Engagement Platform (Outreach.io).Â
- calls, emails, and other sales administrative activitiesÂ
- Work within the wider SMB team to implement scalable programs and process improvements to drive efficiency of internal processes and improve customer experience.Â
- Customer service or order processing experienceÂ
- Experience engaging easily and using effective questioning and active listening to gather relevant information.Â
- Ability to make customers, partners, and their needs a primary focus and delivers an exceptional customer experience.Â
- Experience de-escalating issues.Â
- A go-getter, problem solver and quick to learn new systems and align with policies and guidelines.Â
- Strong written communication.Â
- Experience using CRM systems.Â
- Good knowledge of German and English, both written and spoken (at least B2 level)Â
- Successfully completed studies or relevant training (desirable)Â
- You have strong time management and organizational skillsÂ
- Good verbal and written communication skillsÂ
Date Posted
11/16/2024
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