Sales and Operations Associate - New York

We are seeking a full-time Sales and Operations Associate for our New York location. This is a unique opportunity to join a rapidly growing luxury jewelry startup. The role offers significant growth potential, competitive pay, and the joy of delivering stunning bespoke lab diamond jewelry to a sophisticated clientele.

Ada Diamonds, venture-backed and based in San Francisco, is an online custom fine jeweler and the leading luxury retailer of lab diamonds. Our unique online Concierge model combines the ease, transparency, and flexibility of an online retailer with the high-touch, client-focused model of a private jeweler. 

Known for our incomparable customer service and quality, the Ada Diamonds team consists of driven, focused individuals that strive for excellence. We are searching for candidates with similar tenacity, grit, empathy, and appreciation for quality.

#li-onsite

The ideal candidate is:

• Exceptionally detail-oriented
• Proud of the quality of their work, every single day
• Comfortable and not intimidated by working with millions of dollars of diamonds on a daily basis
• Able to work in a fast-paced, deadline-oriented environment
• Honest, professional, and someone of high integrity
• Customer service oriented, friendly, gregarious, and personable 
• Able to handle multiple workflows and processes
• Operates with a sense of urgency and can improvise and think on their feet
• Works autonomously and proactively, managing their own pipeline 

As the Sales and Operations Associate, you will assist Ada’s sales and production cycle including, but not limited to:

• Prepping for the sales teams appointments
• Preparing and maintaining that the showrooms are always client-ready
• Answering phones and greeting customers at the front desk
• Handling pickups and drop-offs with clients
• Organizing and managing inventory
• Inspecting, videoing, and/or photographing diamonds & jewelry
• Shipping loose diamonds & finished jewelry
• Running errands based on the needs of the team
• Supporting office and administrative needs

Required Qualifications:

• New York City resident
• Some college or Bachelor’s Degree required
• At least 2 years of work experience in operations, sales support, or luxury goods
• Detail-oriented and able to manage multiple projects at once
• Excellent written and verbal communication skills
• Proficient with Gmail, Google Drive, and Microsoft Office products 
• Willingness to learn and quickly adapt to new technologies and workflows

Desired Qualifications:

• No jewelry background is required, but luxury or retail experience is preferred
• Basic photography experience
• Experience with database technologies such as Excel and Salesforce
• Experience with communication technologies such as Slack

Logistics & Compensation:

• Full-time role
• Based out of Ada’s NY location in midtown Manhattan
• Tuesday - Saturday
• Some Saturday's off in exchange for a Monday
• Tuesday - Friday approximate hours are 10am - 7pm with some flexibility, Saturday hours 10am - 6pm
• This role requires in-person, hands-on time with diamonds and jewelry and is not a work-from-home role 
• Competitive compensation including benefits
• No travel is required
• 55k - 70k annual salary
• Dress code is sophisticated business casual