Sales and Procurement Operations Lead

WHO WE ARE:

EOS IT Solutions is a global technology and logistics company that provides collaboration and business IT support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to the superior quality of service are our top business priorities, along with investing in and supporting our partners and employees. We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

As the S&P Operations Lead at EOS, you will play a crucial role in supporting our sales, procurement, and logistics teams. Your responsibilities will span the entire customer order life cycle, encompassing quoting, order management, customer operations, service, and logistics. This role involves engaging in daily communication with customers and Sales Representatives, creating and managing quotes and orders, leading a team, and collaborating with various departments to ensure smooth operations.

Key Responsibilities:

· Lead a team, providing ongoing support, mentorship, and guidance.

· Engage in daily communication with customers and Sales Representatives.

· Provide insights and problem resolution for any delay in the end-to-end process.

· Conduct daily reviews and ensure agreed team KPIs are achieved.

· Review process activities and transactions for accuracy and completeness.

· Collaborate with key internal business partners to optimise and automate the end-to-end process.

· Support and execute intra-company orders to meet global customer demand.

· Maintain order status for company-wide visibility and customer reports.

Qualifications:

· Bachelor’s degree in supply chain, logistics, business, or a similar field is preferred.

· Minimum of 5 years of customer service experience.

· Minimum of 3 years of management experience.

· Proficiency in Microsoft Outlook, Excel, Word, Jira, and Salesforce.

· Ability to maintain confidentiality of customer and company information.

· Organized, detail-oriented, thorough, and able to handle heavy workloads and deadlines.

· Ability to stay abreast of company policies, products, and services.

· Competence in performing general office tasks.