Sales and Service Engineer

Summary

The Sales and Service Engineer is responsible for the development of SMS's service business including compiling the scope of work, estimating associated costs, and developing project schedules. Additional responsibilities include on site services to tune combustion systems and furnace mechanical components.

Who we are

At SMS group, our people are our greatest asset. We offer an entrepreneurial environment that promotes a culture of innovation, growth, and inclusion. We offer company events, activities, and opportunities to participate in charitable initiatives that benefit the communities where we are located.

Company Website

What you'll need

• Works as a point of contact with the customer in the proposal / quoting / services sales phase of the project to identify customer needs.
• Develops the service scope of work. Compiles quotes from man-hour estimates and tools costs and transfers this into a final quotation format as presented to the customer.
• Develop a familiarity with furnace equipment so as to respond to customer maintenance needs. Perform service on equipment such as reheat furnaces, annealing furnaces, burners, fans, heat exchangers, and convective coolers.
• Act as first line of contact within the customer facility to identify retrofit and new equipment opportunities.
• Assist in commissioning of new equipment.
• Extensive Travel is required.

What you'll need

• Hand-on aptitude with combustion equipment and controls.
• Excellent interpersonal communication skills and ability to work both independently and within a group.
• Engineering Technician or Bachelor of Science in Engineering
• Understanding of NFPA safety code is required.
• Familiarity with Customer Relationship Management (CRM) software is a plus.
• Business travel to customers' sites and vendor workshops will be required.

What we offer

Competitive compensation, medical/dental/vision coverage, paid vacation, paid holiday time, 401k with a company match, training, a tuition reimbursement program and more!

What we do

SMS group is the leading partner in the world of metals. We are an original equipment supplier offering comprehensive maintenance and spare part services for metals production, continuous casting and rolling (flat and long products), tubes, welded pipes, forging, non-ferrous technology, and heat treatment plants - all from a single source.

SMS group Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, religion, national origin, age, sexual orientation, disability, veteran status, gender identity or other categories protected by law. Employment is contingent upon successful completion of a drug screen and physical capacity profile test.