Sales Concierge

Lucid is growing our brand. A luxury brand centered around sustainability and human experience. If you are an effective communicator, love helping people and are thinking about joining the EV revolution, come join us!  The Lucid Sales Concierge is the first point of engagement that will be responsible for answering inbound calls and contacts, fielding basic questions to route potential customers to a local studio or qualifying the customer to Inside Sales team.    We are seeking individuals with a friendly, professional, and welcoming demeanor that is passionate about technology that drives sustainability.      

The role: 

• Function as a Lucid Brand Ambassador fielding inbound calls that would be sales or non-sales related 
• Engage and create rapport with perspective customers by asking qualifying questions to understand the customer to appropriately route to the correct department or studio. 
• CRM: Meticulously record customer interactions in Salesforce CRM to ensure effective flow of information 
• Develop deep knowledge of Lucid brand, vehicles, and services
• Assist with daily operations as needed 

You bring: 

• Exceptional people skills, communication is key!
• Experience in customer facing industry (food service, retail, luxury, hospitality etc)
• Patience and professionalism
• Comfortable operating in ambiguous environment 
• Passion for EV industry and building the Lucid brand 

Minimum requirements:

• 18 years old minimum
• High School diploma/GED required 
• Prior experience with CRM tool such as Salesforce highly preferred 
• Previous experience in a call center, front desk, or receptionist highly preferred
• Maintain positive, ongoing relationships with customers, colleagues, and peers 
• Pleasant, approachable demeanor and the ability to remain calm under pressure
• Strong attention to detail in order to prioritize to meet customer needs 
• Represent Lucid with integrity and dedication 
• Authorized to work in the USA (visas sponsorship not available)