Sales Coordinator

Department: Sales Support    

Location: Philadelphia, PA    

Travel Involved: 0-5%

Description:

The Sales Support Coordinator will ensure that all client requirements are met through effective and efficient order processing and follow through with clients and appropriate departments (Credit, Accounting, Supply Chain and Transportation).  Promote the sales initiatives through effective communication and developing strong client relationships. 

Key Responsibilities Include:

• Receive and process client orders from receipt to invoice through all phases of the Braskem system while expediting the process if necessary.
• Act as the key contact for clients, sales, and other internal teams by understanding the client’s needs and communicating those needs.
• Develop and maintain good working relationships to effectively meet client requirements. Ensure client requirements are met for all orders by monitoring orders, requests and product movement.
• Investigate and resolve client problems and claims.
• Coordinate product returns with clients, sales and supply chain.
• Coordinate supply commitments during times of short supply or volatile market conditions.
• Support Account Managers with client updates, debits, credits, requests for product samples and setting up new accounts.
• Assist in the verification and investigation of pricing disputes.
• Work in a team environment providing help and back-up support as required.

 Requirements:

• Bachelor’s Degree, or 5 years Equivalent Experience.
• 2 years of experience and demonstrated knowledge in one or more of the following areas of client fulfillment: Client Services, Logistics/Transportation, Master Data, and Supply Chain.
• Ability to work in a dynamic, fast-paced environment where accuracy and follow up are essential to success.
• Excellent interpersonal, verbal and written communication skills.
• Strong problem-solving analysis and innovative resolution skills.
• Ability to effectively work in a team environment and yet work independently handling multiple tasks.
• Ability to analyze business processes and effect changes to meet or exceed customer requirements.
• Experience and proficiency with SAP and Microsoft Office.