Sales Coordinator
Company
L-Acoustics
Location
Other US Location
Type
Full Time
Job Description
Join our passionate and dedicated teams who are shaping the future of sound!
The E-commerce sales coordinator is a hands-on position focused on handling day-to-day ecommerce responsibilities of our website, as well as managing sales administration of orders between L-Acoustics and its regional distribution subsidiaries. This role will be responsible for managing the
e-commerce platform including handling sales inquiries in a timely manner, uploading and modifying products, implementing pricing updates, promotions & marketing content, creating and managing online sales reporting. In addition, The E-commerce sales coordinator will be responsible for the proper administration of sales orders from L-Acoustics distribution subsidiaries, coordinating with sales, logistics, and manufacturing to ensure product quantities and delivery dates requested are met.
The main missions of the E-commerce sales coordinator are the following:
Ecommerce, Order Desk, EDI, Customer Service and Accounts Receivable
-
Manage customer setup for all new Ecommerce customers
-
Manages incoming orders (Ecommerce, Phone, Email, EDI).
-
Review the customer's payment history prior to working on the order.
-
Reviews incoming orders and contacts customers where needed to correct issues, seek clarity, or provide alternatives to minimize backorders.
-
Enters orders into the ERP system.
-
Tracks order progress through the operations process and help resolve any issues that may arise.
-
Coordinates and books shipments through couriers and other transportation avenues.
-
Prepares and sends invoices to customers they are assigned to support.
-
Encourages customers to set up an Ecommerce account
-
Provide frequent feedback to IT and product marketing team to enhance the customer’s online shopping experience
Customer Service
-
Acts as the initial point of contact for online customer service inquiries that may be related to products, orders, mis-shipments, shortages, overages, inventory, quality, where to buy, product knowledge, how to use, or other requests originating from our ecommerce platform.
-
Responsible for inputting all customer service inquiries into the company’s operating system and tracking all communications between the customer and the company through to resolution.
-
Responsible to continuously look at opportunities to enhance customer experience and team’s delivery on customer service requests.
 Intercompany Sales Coordination
-
Handle Intercompany Sales (Internal Customer)Â
-
Administer the sales operations (process orders received from subsidiaries, prepare documentation as required by internal customer, freight carrier and customs…).
-
Coordinate with warehouse to ensure timely delivery of all orders for Internal Customers
-
Prepare Sales Reports.
Join our passionate and dedicated teams who are shaping the future of sound!
Date Posted
12/18/2024
Views
0
Similar Jobs
Senior Professional Services Consultant - Cloudflare
Views in the last 30 days - 0
The role of a Professional Services Consultant for Application Security and Performance at Cloudflare involves providing advisory and handson keyboard...
View DetailsSenior Pricing Analyst - Cencora
Views in the last 30 days - 0
Cencora formerly known as AmerisourceBergen is a leading global pharmaceutical solutions organization They are currently experiencing rapid growth in ...
View DetailsTeam Lead, Expansion Account Executive - Personio
Views in the last 30 days - 0
Personio a human resources platform is seeking a Team Lead Expansion Account Executive with 5 years of experience in B2B software sales The role invol...
View DetailsSenior Lead, Talent Acquisition - Sales (Relocation to Munich) (d/f/m) - Personio
Views in the last 30 days - 0
Personio a leading HR platform is seeking a Senior Lead Talent Acquisition professional to drive growth in the Revenue and Success functions across Eu...
View DetailsSales Development Representative - UK (Remote) - Dscout
Views in the last 30 days - 0
Dscout is a company that specializes in experience research solutions helping innovative companies like Salesforce Sonos Groupon and Best Buy to build...
View DetailsCustomer Success Manager - Rapid7
Views in the last 30 days - 0
The Customer Success Manager role at Rapid7 involves acting as a trusted advisor for customers using cybersecurity knowledge and expertise to maximize...
View Details