Sales Coordinator - Hardware Division

JOB SUMMARY: The Sales Coordinator for Hardware works closely with the Director of Sales for National Accounts- Hardware. The position is responsible for providing a high level of customer service to key national accounts including pricing, product information, order and credit status. The Sales Coordinator will use discretion to make independent decisions to service key accounts and carry out business assignments. 

MINIMUM JOB SPECIFICATION REQUIREMENTS:

Bachelor’s degree from an accredited college or university in Marketing, Business or closely related field or 5+ years’ verifiable sales support, customer service or Administrative Assistant experience in a manufacturing environment. 

ACCEPTABLE TRAINING AND EXPERIENCE:

1 Customer service experience preferred

2. Excellent oral and written communications skills

3. Proficient in Microsoft Office functions - Must score a minimum of 70% on the basic level of Microsoft Office 2016 testing system for MS Word, PowerPoint, and Outlook and 70% on the intermediate Excel test utilizing the AMCAT software testing system

4. SAP experience preferred.

ESSENTIAL FUNCTIONS:

1. Will meet attendance requirements of regular and predictable attendance

2. Will gain expert knowledge of all Phifer’s capabilities and hardware products, customers, competitors and markets along with their underlying connections

3. Will communicate with our customers, distributors, agents and prospects by e-mail, telephone, and fax regarding product information, pricing, order status and credit status

4. Will have a vast knowledge of SAP transactions, enter work orders and generate paperwork for billing, account set-up

5. Will communicate and follow-up with internal customers regarding product

specifications, costing, packaging, order status, shipment, credit, etc.

6. Will service customer accounts through order entry, order maintenance, return

authorizations as well as servicing incoming calls, inquiries and chats.

7. Will maintain Phifer/Customer cross item reference

8. Will provide excellent customer relations and provide outstanding service to internal and

external customers

9. Will create and maintain trip requests and travel itineraries for both sales reps and customers including maintaining expense reports for sales personnel

10. Will create, maintain and coordinate trade show/meeting schedules and booth orders

11. Will secure and send samples and literature to customers as requested

12. Will provide administrative support needed for the department to be successful

13. Will meet attendance requirements of regular and predictable attendance

Phifer Incorporated offers competitive wages and a comprehensive benefit packet, plus a great work environment.