Sales & Customer Support Specialist

🌟 Join Team M*CARBO! Your Gateway to a Fulfilling Career in the Firearm Industry! 🌟

Job Title: Sales & Customer Support Specialist

Location: Full-time, In-Person | Mon-Fri, 8:00 am - 4:00 pm

Who We Are:
M*CARBO is a Veteran-Owned, trailblazing Firearm Parts Manufacturer. We're a powerhouse of innovation and quality, backed by a passionate team. Join us and become part of an industry revolution!

Why Work With Us?

• Competitive Pay & Fabulous Benefits!
• Thriving Company Culture: Think "Can-Do Attitude" & Team Spirit!
• Your chance to be a key player in a fast-paced, rapidly growing environment!

Key Responsibilities:

• Engage with customers via phone, email, and live chat to provide product information, and support, and guide them through the buying process.
• Resolve customer issues and complaints with empathy and efficiency, ensuring their satisfaction and loyalty.
• Meet and exceed sales targets, contributing to the company's revenue growth.
• Maintain up-to-date knowledge of our products, services, and market trends to provide accurate information to customers.
• Gather customer feedback and collaborate with the product and marketing teams to enhance our offerings and customer experience.
• Process orders, forms, applications, and requests diligently and accurately.
• Participate in training sessions to improve your skills and knowledge continuously.

Qualifications:

• Proven experience in sales, customer service, or a related field.
• Excellent communication skills, both verbal and written, with the ability to engage customers positively.
• Strong problem-solving skills and the ability to handle complaints and emergencies calmly and efficiently.
• Familiarity with CRM systems and practices, as well as proficiency in MS Office and relevant computer software.
• A team player with a customer-oriented approach.
• Must have Firearm Knowledge

Physical Demands:
Occasional lifting (up to 50lbs), and possible travel for trade shows.

Perks:
Health Benefits, 401(k), and Paid Time Off.

🔥 Ready to Ignite Your Career? Send in your resume and cover letter now! 🔥