Sales Development Representative

Who is Trace3?

Trace3 is a leading Transformative IT Authority, providing unique technology solutions and consulting services to our clients. Equipped with elite engineering and dynamic innovation, we empower IT executives and their organizations to achieve competitive advantage through a process of Integrate, Automate, Innovate.

Our culture at Trace3 embodies the spirit of a startup with the advantage of a scalable business. Employees can grow their career and have fun while doing it!

Trace3 is headquartered in Irvine, California. We employ more than 1,200 people all over the United States. Our major field office locations include Denver, Indianapolis, Grand Rapids, Lexington, Los Angeles, Louisville, Texas, San Francisco.  

Ready to discover the possibilities that live in technology?

Come Join Us!

Street-Smart - Thriving in Dynamic Times

We are flexible and resilient in a fast-changing environment. We continuously innovate and drive constructive change while keeping a focus on the “big picture.” We exercise sound business judgment in making high-quality decisions in a timely and cost-effective manner. We are highly creative and can dig deep within ourselves to find positive solutions to different problems.

Juice - The “Stuff” it takes to be a Needle Mover

We get things done and drive results. We lead without a title, empowering others through a can-do attitude. We look forward to the goal, mentally mapping out every checkpoint on the pathway to success, and visualizing what the final destination looks and feels like.

Teamwork - Humble, Hungry and Smart

We are humble individuals who understand how our job impacts the company's mission. We treat others with respect, admit mistakes, give credit where it’s due and demonstrate transparency. We “bring the weather” by exhibiting positive leadership and solution-focused thinking. We hug people in their trials, struggles, and failures – not just their success. We appreciate the individuality of the people around us.

***This position is only open to candidates located in Michigan and will require the candidate to work hybrid out of our Grand Rapids, MI office.***

About the Role:

The Sales Development Representative (SDR) will engage potential customers through outbound activity, create new sales opportunities, and build pipeline for Account Management team. The SDR will work closely with a team of Sales Development Representatives and build strong partnerships with Senior Account Executives in dedicated territory. 

What You’ll Do:

• Partner with sales team to create a target & action plan to drive new business in assigned markets.
• Leverage outreach tools such as phone, email, and social platforms (LinkedIn) to develop interactions with potential customers.
• Understand and effectively deliver the Trace3 value proposition to schedule meetings for Account Managers.
• Achieve and exceed weekly/monthly metrics (meetings scheduled, opportunities created, etc).
• Generate interest from multiple client personas within target accounts.
• Track sales activity in NetSuite and other sales automation tools (HubSpot).
• Help achieve team revenue goals and objectives (as defined by Management).
• Drive client & prospect attendance for Marketing sponsored events.
• Meet or exceed monthly goals to maximize deal flow by either qualifying inbound inquiries or leading outbound prospecting initiatives via emails, calls, and meetings
• Prospect for new business by developing an ideal customer profile, then researching and contacting companies and individuals that meet criteria for prospective partnership
• Take initiative to help the marketing team convert their efforts into business opportunities
• Find and develop new leads and prospect sources
• Develop key partnerships and provide client support from the beginning to end of a transaction, while maintaining a long-term relationship after closing
• Present benefits and options clearly to our potential clients
• Ability to utilize web-based technology and multi-task; while managing a large pipeline
• Effectively establish, develop, build, and maintain new relationships with partners to identify clients.
• Promote and raise awareness of products, services, and industry trends.
• Design, implement and manage strategies for referral source market penetration.
• Maintain frequency of contact daily/weekly/monthly sales activities quota.
• Generate qualified meetings and leads with prospective clients.
• Work with account executives to generate leads and opportunities with prospective clients within an assigned territory or specific accounts.
• Maintain all relevant information about clients, prospects, campaigns, and leads.
• Maintain complete, accurate, and up-to-date data for all prospects, contacts, and accounts.
• Lead workflow process to directly impact our sales generations.

Qualifications & Interests:

• A minimum of one year experience in client-facing roles (sales and/or customer service)
• Prior experience in client-facing roles (Sales and/or customer service)
• Driven to make an impact and exceed goals
• High school diploma or equivalent. Bachelor’s degree from an accredited university preferred.
• Knowledge of sales or administrative sales support with one or more years of related experience in the technology industry is preferred.
• Strong interpersonal communication skills for interacting with employees, vendors, clients.
• Team player who is self-motivated, shows initiative, anticipates and prevents issues by executing advanced problem-solving skills.
• Ability to quickly learn detailed information about products and services and clearly and effectively articulate Trace3’s value to the customer while maximizing revenue and margin generation.
• Highly organized, detail-oriented, excellent time management skills and able to effectively prioritize tasks in a fast-paced, high-volume, and evolving work environment.
• Comfortable meeting deadlines in an entrepreneurial environment.
• Strong ability to operate independently.
• Excellent Microsoft Office skills (Word, Excel, Powerpoint, etc.)

The Perks:

• Comprehensive medical, dental and vision plans for you and your dependents
• 401(k) Retirement Plan with Employer Match, 529 College Savings Plan, Health Savings Account, Life Insurance, and Long-Term Disability
• Competitive Compensation
• Training and development programs
• Stocked kitchen with snacks and beverages
• Collaborative and cool culture
• Work-life balance and generous paid time off

***To all recruitment agencies: Trace3 does not accept unsolicited agency resumes/CVs. Please do not forward resumes/CVs to our careers email addresses, Trace3 employees or any other company location. Trace3 is not responsible for any fees related to unsolicited resumes/CVs.