Sales Development Representative

Are you our “TYPE”?

Named "One of the Most Innovative Companies in Design'' by Fast Company, Monotype brings brands to life through type and technology that consumers engage with every day. The company's rich legacy includes a library that can be traced back hundreds of years, featuring famed typefaces like Helvetica, Futura, Times New Roman and more. Monotype specializes in the design, development, licensing, and management of typefaces and font technologies for the world’s biggest global brands and individual creative professionals, offering a wide set of solutions that make it easier for them to do what they do best: design beautiful brand experiences.

Want to learn more about who we are, what we do, and how you can become part of our team of over 1,000 talented employees across the globe? Visit us at www.monotype.com.

The Sales Development Representative position is responsible for qualifying new business by phone, email and social media. Often the first point of contact with prospective customers, the Sales Development Representative has full responsibility for delivering a positive customer experience that will set the stage for continued engagement and growing interest in Monotype’s type, technology, and expertise. This role offers the opportunity to get your foot in the door of a world-class, ever-growing Sales organization, perfect for someone looking to kick-start their Sales career.

What you’ll be doing:

• Manage inbound sales requests received via web, email, and phone

• Outbound prospecting to build pipeline for Inside and Field Sales Teams

• Ensure efficient lead routing to appropriate sales teams

• Review, contact, and qualify marketing-generated leads

• Pass qualified opportunities to New Business Hunter team, based on established rules of engagement

• Generate sales by phone for defined new customer segments, from initial contact to signed agreement

• Focus on the value that Monotype brings to an organization by understanding the pain points that prospective customers are currently experiencing.

• Work with sales managers and sales enablement to stay well versed in Monotype’s products

• Collaborate with sales managers and sales teams to refine sales strategies and approaches

• Maintain and update Salesforce.com to accurately track all relative customer data, business insights, and record of interactions

• Continuously develop knowledge and skills

What we’re looking for:

• Bachelor’s degree or relevant experience

• 6+ months of telesales experience in a business-to-business environment

• Interest to grow & excel in Sales

• Strong problem identification and objection resolution ability

• Ability to engage customers and build strong relationships

• Excellent listening, verbal and written communication skills

• Self-motivated with high energy and drive to succeed

• Experience with customer relationship management software and knowledge of marketing automation software

• Ability to embrace change and learn quickly

What’s in it for you:

• Extensive development and training offerings.

• Highly engaged Events Committee to keep work enjoyable.

• Competitive Medical, Dental, and Vision Coverage to meet all your healthcare needs.

• Flexible work arrangements and unlimited vacation and sick time.

• Generous 401k match to save for your future, and so much more!

Monotype is an Equal Opportunities Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

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