Sales Development Representative (Metro Detroit)

ABOUT YOU

You’re ambitious and confident with top-notch people skills. You find it easy to strike up a conversation with people you don’t know. You take “positive attitude” to a new level; you’re the person who wakes up with a smile on your face, and no one’s going to drag you down. But under that pleasant demeanor is a real competitor. You like to set goals and put in the hard work to meet them. That may have looked like athletic or academic achievements in the past.
In your next career move, you don't want to apply to "Job Number 4238BZ" and be lost in a larger company. You want stability and good benefits, but also for your work to have impact and be noticed. And you want to work someplace where people carry their weight, but are also fun and friendly.

ABOUT US

Safety Net is a respected, award-winning IT firm consistently growing 20-30% per year, which means professional growth opportunity for our team members. Providing a highly skilled team to our clients is a core part of what we do, so we do a lot of training and are constantly honing our skills.  As a company, we believe that if we take great care of our staff, the staff will take great care of our clients. If you have a family (or, just a life!), so do we; we understand the importance of flexibility whenever it’s possible. We know that customer satisfaction and job satisfaction are absolutely linked, so we make efforts to have fun in the office, make sure all staff members are equipped with great technology and have a comfortable work environment. We also have a “no jerks” hiring policy. To provide consistently great service to clients, we embrace process (Lean, ITIL, CRM, you name it), so if you like to go about your work all haphazardly, we’re probably not the best place to apply. If you enjoy a good challenge, you should get in touch!

ABOUT THIS POSITION
The Sales Development Representative is a conventional inside sales position with an unconventional level of support, coaching, and tools. This individual performs the critical role of developing and verifying prospect lists, introducing Safety Net to new clients via phone, and setting up appointments for field-based Business Development Representatives to meet them and learn more about their business. There is no direct selling.

Critical Success Factors

• Sincere and confident conversation style
• High achievement drive
• Outstanding listening skills
• Optimism and resiliency

Key Tasks and Responsibilities

LEAD GENERATION

• Make outbound telephone calls to prospective clients, typically as part of a marketing campaign plan, introducing the company to dozens of potential clients every day
• Ask questions to identify best contact person(s)
• Set appointments for sales team
• Record information learned and details of interactions into CRM software
• Hand off qualified opportunities with detailed information to Business Development Representative

DATABASE MANAGEMENT

• Update and qualify existing list of prospects to ensure the Safety Net CRM contains accurate and qualified prospective clients

SALES AND MARKETING ASSISTANCE

• Help maintain strong relationships with partners and referral sources, through social media and other sharing of information beneficial to those parties

Special projects as determined by management

Required Qualifications

• A very positive attitude, thick skin, and a sense of humor
• At least two years of professional work experience, preferably in a business-to-business environment
• Strong interpersonal skills, including a professional and pleasant telephone demeanor
• Demonstrable written communication skills. Must be able to spell and use correct grammar and punctuation
• Established time management
• Ability to navigate and learn new software and systems
• Proficiency in the Microsoft Office Suite:
• Outlook, Word –intermediate level or higher
• High school diploma or GED
• Valid driver’s license

Preferred Qualifications

• Experience working as an inside sales professional or in phone-based customer service
• Experience communicating with business owners and executives
• Experience using CRM software
• Bachelor’s degree, preferably in marketing, communications, or related disciplines

ABOUT THE PERKS

• Compensation based on experience – $19-21/hour plus commission and bonuses
• Benefits package available on Day 1! Includes medical, prescription, dental and vision, disability, and life insurance
• 3 weeks Paid Time Off (PTO)
• Hybrid work option (minimum two days per week in office)

On-the-job training provided. Compensation is commensurate with experience. Position is eligible for a full benefits package including medical, prescription, dental and vision benefits, disability and basic life insurance, retirement plan, Paid Time Off (PTO), paid holidays, Volunteer Time Off (VTO), Shamrock Shakes, Hawaiian Shirt Day, a laptop, a nice chair, fresh fruit, and free pizza.