Sales Development Representative (Remote, UK)

As a Sales Development Representative, we'll provide you the tools and resources to be successful - but this isn't the run of the mill SDR role. You will be a critical part of our Sales Development team, responsible for responding to inbound requests, understanding the needs of our users, and handing off the relationship to an Account Executive when appropriate. You'll help develop engagement plans for acquiring new accounts, identify client opportunities, listen to client's needs, discuss the impact of our technology, and highlight the benefits of GrafanaCloud and Grafana Enterprise. This role is remote and we are open to all candidates in East United States.

Responsibilities:

• Using, email, phone and social media, you will manage the initial sales process, including responding to inbound leads/tickets, understanding the customer's needs, identifying key client decision-makers, cross-selling opportunities and when is the right time to involve an Account Executive
• Create and evolve customized email and social media strategies for outreach to prospects
• Build rapport and long-term relationships with prospects
• Track all activities in Salesforce and Outreach.io
• Maintain a solid understanding of competitors, open source ecosystem, and industry trends
• Be comfortable making decisions and working as an autonomous member of a collaborative team
• Work closely with the Sales Team on support and execution of account strategies
• Identify key players within an account, researching and obtain business requirements and OKRs
• Create target user lists to engage accounts in your territory

Requirements:

• Located in the U
• Fluent in English (written and spoken)
• Salesforce or other CRM Experience
• Maintain a positive attitude in the face of criticism, rejection, or failure
• Superior written and verbal communication skills, able to talk to and connect with all levels at an organization
• Proven history of following through with goals and commitments
• Quick learner, able to take initiative, excellent at problem solving
• Insatiable sense of curiosity, always questioning and digging deeper for answers
• Able to think strategically and tactically
• Demonstration of success in a non-sales goal-oriented environment