Sales Enablement Manager

Say hello to possibilities.
It's not everyday that you consider starting a new career. We're RingCentral, and we're happy that someone as talented as you is considering this role. First, a little about us, we're the $2 billion global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human interaction-giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device.
We're currently looking for:
A highly motivated and experienced Sales Enablement Manager to join our team, focusing on enabling our Customer Support and Customer Success Managers to excel in their roles. This individual will play a pivotal role in ensuring our Customer Success Managers are well-equipped to guide our clients in maximizing their investments in RingCentral. The ideal candidate is a proactive, results-driven individual with a proven track record of developing effective enablement strategies, tools, training, and metrics to enhance performance and drive value for our customers.
To succeed in this role you must have experience in:

• Collaborate closely with cross-functional teams, including Sales, Customer Support, Customer Success, Product, and Marketing, to understand the needs of our customer-facing teams and align enablement strategies accordingly.
• Develop and deliver comprehensive training programs that empower Customer Success Managers to provide exceptional customer service and drive customer success.
• Create and curate a repository of resources, including training materials, playbooks, best practices, and product knowledge, to support the ongoing development of Customer Support and Customer Success Managers.
• Design and implement enablement tools and technologies that streamline processes, enhance efficiency, and enable better customer engagement.
• Monitor and analyze performance metrics to identify areas for improvement and adjust enablement strategies accordingly.
• Collaborate with subject matter experts to stay current on industry trends, product updates, and customer needs, ensuring that enablement materials are up-to-date and relevant.
• Conduct regular assessments and certifications to ensure that Customer Success Managers are equipped with the necessary skills and knowledge to excel in their roles.
• Act as a mentor and coach, providing ongoing guidance and support to Customer Success Managers to enhance their professional growth and effectiveness.
• Proactively gather feedback from Customer Success Managers and other stakeholders to continuously refine and optimize enablement programs.

Desired Qualifications:

• Knowledge of professional services and/or technical consulting businesses to support the various roles; pre-sales / post-sales engagement
• Strong understanding of Unified Communications as a Service (UCaaS), Contact Center solutions (CCaaS), and telecom experience.
• Proven experience in sales enablement, preferably in a technology or SaaS environment, with a strong track record of developing effective enablement strategies, tools, and training.
• In-depth understanding of Customer Support and Customer Success methodologies, best practices, and key performance indicators.
• Exceptional communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels of the organization.
• Strong project management skills, with the ability to manage multiple initiatives simultaneously and meet deadlines.
• Proficiency in utilizing enablement technologies and tools.
• Analytical mindset with the ability to leverage data to drive insights and decisions.
• Creative problem-solver who can think outside the box to develop innovative enablement solutions.
• Self-motivated, results-oriented, and able to work independently as well as collaboratively within a team.
• Bachelor's degree in Business, Marketing, Communication, or a related field; advanced degree is a plus.

What we offer:

• RingCentral offers all the work/life benefits you could ever want, (and none of the micromanagement.)
• Comprehensive medical, dental, vision, disability, life insurance

• Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter Benefits
• 401K match and ESPP
• Flexible PTO
• Wellness programs including 1:1 wellness coaching through TaskHuman and meditation guidance through Headspace
• Paid parental leave and new parent gift boxes
• Pet insurance
• Employee Assistance Program (EAP) with counseling sessions available 24/7
• Rocket Lawyer services that provide legal advice, document creation and estate planning
• Employee bonus referral program

RingCentral's Enablement team is leading a massive change in the way some of the world's best-known companies and organizations communicate and collaborate. RingCentral is the #1 global cloud-based communications provider because we're not just selling solutions; we're changing the nature of communications. That's why we're the largest and fastest-growing pure-play provider in our space, with a market capitalization of over $4 billion, 20%+ annual growth and a $2 billion annual revenue run-rate.
RingCentral's work culture is the backbone of our success. And don't just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success. RingCentral offers on-site, remote and hybrid work options optimized for the ways we work and live now.
About RingCentral
RingCentral is a leading global provider of cloud-based business communications and collaboration solutions that seamlessly combine phone, messaging, video meetings, and contact center. RingCentral empowers customers with AI-powered conversation intelligence that unlocks insights from their interaction data to accelerate business outcomes. With decades of expertise in reliable and secure cloud communications, RingCentral has earned the trust of millions of customers and thousands of partners worldwide. Visit ringcentral.com to learn more. RingCentral is headquartered in Belmont, California, and has offices around the world.
RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
If you are hired in Colorado, the compensation range for this position is between $82,800 and $122,400 for full-time employees, in addition to eligibility for variable pay, equity, and benefits. Benefits may include, but are not limited to, health and wellness, 401k, ESPP, vacation, parental leave, and more! The salary may vary depending on your location, skills, and experience.